Resident Engineer

Extreme Networks; Canada; On-site; CAD 110,000 - 150,000; Full time

Job summary

Extreme Networks is seeking a highly skilled Resident Engineer to work onsite with a specific customer in Canada. You will serve as a trusted advisor, providing expert network design, implementation, and troubleshooting across Extreme product suites to meet customer requirements.

You will lead technical discussions, create and maintain project documentation, and mentor customer teams and partners while coordinating with sales. The role requires strong communication and a collaborative mindset.

Qualifications

• Expert in networking technologies with industry and regional knowledge and experience.
• Ability to implement Extreme products and solutions in a mission critical environment with downtime considerations.
• Thorough knowledge of security design features and ability to analyze network and systems security design.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Demonstrated ability to manage complex customer interactions and control customer expectations.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Must be self-motivated and have the ability to work with minimal supervision.
• Extreme ECP certification

Responsibilities

• Provide onsite project implementation support.
• Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Responsible for creation and maintaining of project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customer during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor customer and Extreme partners.

Skills

Networking expertise

Customer engagement

Project leadership

Troubleshooting

Security design

Onsite support

PDIO methodology

Mentoring

Communication skills

Extreme product knowledge

Education

Bachelor's degree in Computer Science or related field

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate our digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities

• Provide onsite project implementation support.
• Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Responsible for creation and maintaining of project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customer during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor customer and Extreme partners.
• Ability to ...

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Must be self-motivated and have the ability to work with minimal supervision.
• Extreme ECP certification

In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)

• Extreme Campus Fabric
• Extreme Cloud IQ- Site Engine
• Extreme Network Access Control (NAC)
• Intrusion Detection/Prevention (IDS/IPS)
• Wireless
• IPv4/v6
• Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)

Desired Skills / Experience

• B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)

Extreme Networks, Inc. ( EXTR ) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.