Senior Resident Network Engineer — Trusted Customer Advisor

Lever, Inc.; Canada; On-site; CAD 110,000 - 160,000; Full time

Job summary

Extreme Networks, Inc. is a global networking leader delivering end-to-end, cloud-driven solutions.

With a strong focus on innovation, our team accelerates digital transformation for over 50,000 customers worldwide. The Extreme Resident Engineer will partner with a customer, providing on-site implementation support and trusted technical leadership across product suites, ensuring solutions meet customer requirements and operate with minimal downtime.

Qualifications

• Over 6 years of networking experience.
• Ability to implement Extreme products in mission critical environments.
• Strong security design knowledge and practical experience.
• Hands-on with security toolsets and troubleshooting.
• Excellent customer communication and problem-solving skills.

Responsibilities

• Provide onsite project implementation support.
• Follow PDIO methodology for design, implement, operate.
• Create and maintain project documentation during deployment.
• Serve as technical lead and trusted advisor to the customer.
• Liaise between sales, customer, and Extreme teams during deployments.
• Collaborate with partners and sales to implement solutions.
• Maintain deep knowledge of Extreme product suites.
• Coach and mentor customers and partners.
• Escalate customer issues to management promptly.

Skills

Networking expertise

Customer-facing

Troubleshooting

Security design

Team player

Self-motivated

Extreme ECP certification

Education

B.S. in Computer Science

Tools

Extreme ECP certification

Job description

Extreme Networks, Inc. is a global networking leader delivering end-to-end, cloud-driven solutions.

With a strong focus on innovation, our team accelerates digital transformation for over 50,000 customers worldwide. The Extreme Resident Engineer will partner with a customer, providing on-site implementation support and trusted technical leadership across product suites, ensuring solutions meet customer requirements and operate with minimal downtime.