Senior Forward Deployed Engineer (10570) Toronto, Canada

Extreme Networks; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

Extreme Networks seeks a Senior Forward Deployed Engineer in Toronto, Canada, to work directly with customer teams, designing, building, deploying, and stabilizing production solutions using Extreme's products and platforms.

You will own major workstreams, tackle diverse domains—application development, AI, integrations, data, APIs, automation, networking, and cloud infrastructure—and deliver robust, production-ready outcomes.

Responsibilities

• Work directly with customer technical teams to understand their workflows, systems, data, technical constraints, and desired outcomes.
• Collaborate with customers and other FDEs to design and deliver production solutions using Extreme's products and platforms.
• Own significant technical components or workstreams from design and implementation through deployment and production readiness.
• Write production-quality software, including applications, agents, APIs, integrations, data connectors, tools, workflows, and automation as required by the solution.
• Integrate Extreme's products and platforms with customer systems, data sources, APIs, identity systems, infrastructure, and operational workflows.
• Build and maintain automated tests, AI evaluations where appropriate, deployment automation, CI/CD, and infrastructure‑as‑code.
• Implement logging, monitoring, tracing, and other observability required to operate solutions reliably in production.
• Diagnose and resolve complex issues across software, data, integrations,

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress.

Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.

Position details

Title of position: Senior Forward Deployed Engineer

Position type: Full time - Hybrid

Location: Toronto, Canada

Position reports to: Director of Software Systems Engineering

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time

Scope

Are you energized by solving complex, high-impact problems directly with customers? Do you want to turn emerging technologies in intelligent networking, generative AI, agentic systems, automation, and cloud platforms into production solutions? Do you want what you build and learn in the field to help shape capabilities that benefit customers at scale?

Then come advance with us.

About The Position

Forward Deployed Engineers at Extreme are software engineers who work directly with strategic customers to jointly design, build, validate, and deploy solutions to complex business and technical problems using Extreme's products and platforms.

FDEs operate in real customer environments and own technical outcomes from discovery and solution design through implementation, deployment, and production readiness. The solutions they build must meet demanding requirements for scalability, security, reliability, observability, and operational safety.

This is a deeply technical and hands‑on engineering organization. FDEs work directly with customers to understand complex problems and design, build, deploy, and stabilize production solutions using Extreme's products and platforms. They write production software, solve complex systems and integration problems, and own technical outcomes from solution design through production readiness.

FDEs also identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms.

About The Role

As a Senior Forward Deployed Engineer, you will work directly with customer technical teams to design, build, deploy, and stabilize production solutions using Extreme's products and platforms.

You will take ownership of significant engineering workstreams and, depending on the engagement, complete customer solutions. You will work across application development, agentic AI, integrations, data, APIs, automation, networking, and cloud infrastructure to solve problems in real customer environments.

You will write production software, troubleshoot complex systems, and work through ambiguity without requiring a fully defined technical specification. You will also help identify reusable engineering patterns and platform gaps based on what you learn while delivering customer solutions.

Key Responsibilities

• Work directly with customer technical teams to understand their workflows, systems, data, technical constraints, and desired outcomes.
• Collaborate with customers and other FDEs to design and deliver production solutions using Extreme's products and platforms.
• Own significant technical components or workstreams from design and implementation through deployment and production readiness.
• Write production-quality software, including applications, agents, APIs, integrations, data connectors, tools, skills, workflows, and automation as required by the solution.
• Integrate Extreme's products and platforms with customer systems, data sources, APIs, identity systems, infrastructure, and operational workflows.
• Build and maintain automated tests, AI evaluations where appropriate, deployment automation, CI/CD, and infrastructure‑as‑code.
• Implement logging, monitoring, tracing, and other observability required to operate solutions reliably in production.
• Diagnose and resolve complex issues across software, data, integrations,