Senior National Property Claims Adjuster

Aviva; Markham; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A major insurance company in York Region, Canada is looking for Complex Property Claims Adjusters to join their Customer Response - Property team. This role involves handling complex claims, providing excellent customer service, and facilitating team success in a hybrid work environment. Candidates should have a minimum of 5 years of experience in property claims and a CIP designation, along with excellent communication and organizational skills. A comprehensive rewards package and career development opportunities are provided.

Benefits

Base compensation

Annual bonus eligibility

Retirement savings

Health benefits

Competitive vacation package

Corporate wellness programs

Qualifications

• 5+ years of property claims experience handling large losses.
• CIP designation completed or in progress.
• Ability to work in a fast-paced environment.

Responsibilities

• Support claims through phone and text interactions.
• Investigate and negotiate complex claims.
• Provide in-depth guidance to customers on claims.

Skills

Property claims experience

Customer service

Communication skills

Organization skills

Problem-solving

Education

CIP designation

Tools

Excel

Word

PowerPoint

Outlook

Guidewire

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We currently have some exciting roles for Complex Property Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

Responsibilities

• Support our claims customer demand through a phone and text line environment
• Investigate and negotiate various Complex Personal Lines Claims in accordance with Aviva's claim procedures and guidelines
• Responsible for confirming coverage and compiling FNOL information for incoming claims
• Stand as an expert and provide in-depth claims guidance/advice to customers, peers and other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc.
• Responsible for recognizing questionable claims, subrogation and risk opportunities and reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success
• Adheres to and supports policies surrounding attendance

What you’ll bring

• 5+ Years of property claims experience, handling large losses and/or field tasks
• CIP designation completed or currently in progress; must have successfully completed at least one CIP course
• Atlantic Licenses Obtained
• Handling first‑party commercial claims are considered an asset, including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
• Ability to work in a fast‑paced environment to support customer demand
• High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required
• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
• High level of prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes
• You are hardworking and a self‑motivated problem‑solver
• Excellent oral and written communication skills
• Licenses for claims adjusting in any provinces (not a requirement but a big asset)
• Assist and support during high volume catastrophes as needed (Evenings and Weekends)

What you’ll get

• Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Additional Information

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.