Senior Airport Multi-Unit Restaurant Leader

SSP America; Richmond; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity

Health and dental benefits

RRSP with company match

Paid time off

Employee Assistance Program

Job summary

SSP Canada is seeking an accomplished Senior Multi-Unit Restaurant Operations Leader to oversee our high-volume portfolio at Vancouver International Airport. You will provide senior leadership across full-service and quick-service concepts, guiding GMs and developing strong management teams.

This on-site role requires strategic planning, budgeting and driving results across multiple brands while partnering with airport stakeholders and brand partners.

Qualifications

• 10+ years of progressive restaurant/foodservice management in high-volume operations.
• 5+ years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.
• Minimum 3 years of multi-unit restaurant leadership experience with direct oversight, coaching and development of General Managers or equivalent senior restaurant leaders.
• Demonstrated experience leading a complex, high-volume, multi-unit food and beverage operation with accountability for multiple restaurant concepts or locations.
• Demonstrated full P&L accountability, including budgeting, forecasting, sales, labour, food and beverage cost, inventory and profitability.
• Proven track record of developing General Managers, strengthening leadership performance and building succession/bench strength.
• Demonstrated ability to independently assess underperforming restaurants and leaders, establish corrective strategies and drive measurable improvement.
• Experience leading through significant operational challenges, change or business transformation.
• Strong senior-level communication skills with demonstrated ability to partner effectively with senior leaders, business partners and external stakeholders.
• Proven ability to establish priorities and make sound operational decisions independently in a complex, fast-paced environment.

Responsibilities

• Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.
• Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.
• Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.
• Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.
• Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.
• Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.
• Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.
• Drive operational consistency through effective systems, processes, standards and performance expectations.
• Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.
• Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.
• Build strong relationships with airport partners, brand partners and other key stakeholders.
• Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.
• Support strategic planning, forecasting and budgeting for the airport operation.
• Serve as a senior onsite operational leader and provide leadership continuity across the airport business.

Skills

Leadership

Multi-unit leadership

P&L management

Budgeting

Forecasting

Team development

Operational excellence

Microsoft Office

Restaurant POS systems

Tools

Microsoft Office

Restaurant POS systems

Job description

SSP Canada is seeking an accomplished Senior Multi-Unit Restaurant Operations Leader to oversee our high-volume portfolio at Vancouver International Airport. You will provide senior leadership across full-service and quick-service concepts, guiding GMs and developing strong management teams.

This on-site role requires strategic planning, budgeting and driving results across multiple brands while partnering with airport stakeholders and brand partners.