Restaurant General Manager

SSP America; Mississauga; On-site; CAD 74,000 - 76,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Career Progression Opportunities

Coffee Shop Environment

Job summary

SSP Canada is hiring a Restaurant General Manager for the Tim Hortons location at Toronto Pearson Airport. This role oversees both front and back of house in a high-volume coffee shop environment and requires leading a diverse team to deliver food safety and quality, while controlling costs and driving profitability.

The successful candidate will have 4+ years in restaurant management, at least 1 year as a General Manager for Tim Hortons, and strong proficiency with MS Office and POS systems.

Qualifications

• Minimum 4 years of restaurant management experience in a coffee shop environment.
• Minimum 1 year in a General Manager capacity for Tim Horton's.
• Proficiency with MS Office and POS systems.
• Strong organizational abilities and attention to detail.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Oversee Front and Back of House Operations; supervise and evaluate Team Member performance.
• Ensure food quality, recipe adherence, portion control, and safety compliance.
• Control costs by managing food and labor expenses for profitability.
• Lead and develop the team; recruit, train, and guide a collaborative work environment.
• Maintain systems and standards; enforce company policies and health regulations.

Skills

Coffee shop mgmt

MS Office & POS systems

Organizational abilities

Interpersonal communication

Conflict resolution

Education

High School Diploma or equivalent

Associate's degree or relevant coursework preferred

Tools

MS Office

POS systems

Job description

Toronto Pearson Airport (YYZ) | Tim Horton's

Join Our Team as a Restaurant General Manager!

• $73,800 - $75,800 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities
• Coffee Shop Environment

Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills? If so, SSP Canada has an exciting opportunity for you in the dynamic setting of the Toronto Pearson International Airport!

What You'll Do

• Oversee Front and Back of House Operations: Supervise, manage, and evaluate Team Member performance, providing feedback and ensuring task completion.
• Ensure Food Quality and Safety: Maintain recipe adherence, portion control, and compliance with brand and food safety standards.
• Control Costs: Manage food and labor expenses to maximize profitability.
• Lead and Develop the Team: Recruit, train, and guide a team of dedicated Food Travel Experts. Set goals and foster a positive, efficient work environment.
• Maintain Systems and Standards: Ensure compliance with company policies, state health, and sanitation regulations.
• Merchandising: Manage inventory, display standards, and signage.
• Office Management: Oversee funds management, inventory, purchasing, scheduling, and payroll.
• Forecasting and Budgeting: Assist in sales performance monitoring and budget analysis.
• Problem Solving: Address and elevate routine issues as needed.

What We're Looking For

• Experience: Minimum of 4 years of restaurant management experience in a coffee shop environment. Minimum 1 year in a General Manager capacity for Tim Horton's required.
• Skills: Coffee Shop restaurant management experience, proficiency in MS Office and POS systems, and strong organizational abilities.
• Interpersonal Skills: Strong communication skills, ability to work with executives and diverse teams, and a proven track record in conflict resolution.
• Education: High School Diploma or equivalent; Associate's degree or relevant coursework preferred.
• Ability to obtain clearance on a 5 year Transport Canada background check

Why Join Us?

• Exciting Work Environment: Be part of a high-energy, fast-paced airport setting.
• Career Growth: SSP Canada is one of the world's largest restaurant operators, offering ample opportunities for advancement.
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, RRSP w/ company match, Paid Time Off, and Employee Assistance Program.

Additional Statements

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

Required

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government‑issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance