Senior Manager, Special Loans & Client Retention

Royal Bank of Canada; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus and flexible benefits

Total Rewards Program

Coaching and development

Flexible work-life balance

Job summary

Royal Bank of Canada in Toronto is seeking an experienced Commercial Account Manager to support strategic priorities, manage high‑risk accounts, and maximize client value while sustaining long‑term relationships.

You will develop relationships with service partners, leverage internal networks, and provide risk‑aware solutions to satisfy RBC's requirements. The role emphasizes collaboration, problem solving and proactive client engagement across teams.

Qualifications

• Strong problem-solving and risk assessment abilities.
• Excellent written and verbal communication with influence.
• Ability to leverage internal networks for problem resolution.
• Comfortable interacting with Senior Management/Executives.
• Teamwork, adaptability and stakeholder partnership.
• Strategic business sense and analytical capabilities.

Responsibilities

• Apply a continuous-improvement approach to client experience.
• Own client problems from first contact and document strategies.
• Maintain professional, respectful client relationships.
• Manage time to keep expired credits/ newtons under 10%.
• Promote RBC services through referrals and opportunities.
• Develop relationships with district, risk officers to maximize retention.
• Participate in bank and industry events.

Skills

Creative problem solving

Communication skills

Internal networking

Relationship building

Analytical thinking

Client facing

Education

CA/CGA/MBA beneficial

Tools

Microsoft Office

Job description

Royal Bank of Canada in Toronto is seeking an experienced Commercial Account Manager to support strategic priorities, manage high‑risk accounts, and maximize client value while sustaining long‑term relationships.

You will develop relationships with service partners, leverage internal networks, and provide risk‑aware solutions to satisfy RBC's requirements. The role emphasizes collaboration, problem solving and proactive client engagement across teams.