Senior Manager, Sales

goeasy Ltd; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join goeasy Ltd as a Senior Sales Manager to lead strategic initiatives within our Contact Centre. This role offers the chance to enhance customer experiences and drive significant revenue growth while working in one of Canada's top employers. Ideal candidates will bring extensive management experience, a passion for sales, and a commitment to building strong customer relationships.

Qualifications

• 5-7 years of experience in a Contact Centre environment.
• Experience in people management with strong personnel skills.
• Ability to implement strategies and set goals.

Responsibilities

• Lead a high-performance sales culture within the contact center.
• Manage and coach Contact Center Team Managers.
• Ensure the contact center meets or exceeds sales targets.

Skills

Sales Management

Team Leadership

Analytical Skills

Problem Solving

Customer Centricity

Education

Post-secondary degree or diploma

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

We are seeking a Senior Sales Manager to provide strategic leadership within our Contact Centre. This role represents an exceptional opportunity to drive top-line revenue customer growth, while delivering an outstanding customer experience that builds loyalty and long-term relationships. The ideal candidate is passionate, hands-on, customer-centric, and sales & results-driven. This position is based out of our call center operations located in Mississauga, Ontario.

What will you do as the Senior Manager, Sales :

• Lead by example in developing a high-performance culture grounded in sales excellence and service integrity.
• Provide strategic leadership and day-to-day coaching to Contact Center Team Managers, ensuring alignment with sales objectives and operational goals.
• Develop and implement coaching frameworks that empower Team Managers to support and drive agent performance.
• Foster a high-performance culture by setting clear expectations, providing actionable feedback, and celebrating success.
• Inspire and maintain an engaged, customer-first Contact Centre environment, where both employee and customer satisfaction are paramount.
• Ensure the contact center meets or exceeds all sales targets through data-driven performance management and proactive sales strategy execution.
• Analyze sales performance metrics, identify trends, and implement corrective actions in collaboration with Team Managers.
• Establish and uphold standards for both sales conversion and customer service delivery, including call handling, achieving KPIs and increasing satisfaction scoring.
• Oversee operations for the Sales teams including staffing, coaching, scheduling, performance management, and succession planning.
• Ensure all teams are operating at optimal efficiency through continuous process improvement, workforce management, and effective use of sales tools / technologies.
• Monitor key performance indicators (KPIs) related to agent productivity, adherence, and conversion rates to drive decision-making and improvements.
• Lead continuous training, learning & development (L&D) to Financial Sales Representatives, ensuring excellence in product knowledge, soft skills, compliance, and customer care.
• Identify, mentor, and develop high-potential Team Managers for future leadership roles within the organization.
• Ensure performance standards are met or exceeded in the areas of quality assurance, response time, sales resolution, and overall customer experience.
• Collaborate with internal teams to leverage customer feedback and insights to drive process improvements and elevate the customer journey.
• Partner with cross-functional teams to manage challenges and identify solutions that are proactive, empathetic, and aligned with our brand values.

What will you need to work with us?

• Post-secondary degree or diploma required
• 5-7 years of experience working in a Contact Centre environment with a significant amount of time spent in a people management capacity
• Sound knowledge in sales and experience working in a top performing sales capacity Prior expertise in driving employee engagement, and performance and decrease turnover
• Strong personnel management skills and experience including the ability to develop and motivate staff
• Experience managing financial reports and profit & loss Team player with the ability to work in a fast-paced environment is a must
• Demonstrated ability to implement and develop strategies, build action plans, and set goals
• Strong ability to troubleshoot problems
• Strong analytical, problem-solving and decision-making capabilities
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs