Senior Manager, SaaS Delivery & Implementations (Remote)

Restaurant365; Canada; Hybrid; CAD 163,000 - 244,000; Full time

Benefits offered by this job

Competitive compensation package

Remote or hybrid work

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Philanthropy events

Job summary

Restaurant365, a leading SaaS provider for the restaurant industry, seeks a Senior Manager of Project Management to lead a high-performing team delivering onboarding experiences for mid-market and enterprise clients. You will drive governance, optimize delivery frameworks, and partner with cross-functional leaders to scale delivery and improve customer outcomes.

You will oversee large SaaS implementations, mentor delivery professionals, manage resources, and track KPIs to ensure on-time delivery

Qualifications

• 8+ years of project management or delivery experience in SaaS, consulting, or professional services environments.
• 3+ years of people leadership experience.
• Extensive experience managing enterprise SaaS implementations with cross-functional coordination.
• Proven ability to establish and enforce delivery governance frameworks and methodologies.
• Advanced organizational and prioritization skills with capacity to manage competing priorities.
• Exceptional communication and executive presence across Product, Sales, Customer Success, Support, and Engineering.
• Strong analytical mindset with delivery KPIs to evaluate performance and forecast capacity.
• Experience with Jira, Smartsheet, Salesforce for program management.

Responsibilities

• Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists.
• Oversee project performance across a portfolio of SaaS implementation projects for timely delivery and quality.
• Manage resource allocation and team utilization to optimize capacity and delivery efficiency.
• Ensure adherence to standardized delivery methodologies and escalation frameworks.
• Collaborate with Delivery leadership, Solutions Architects, Product, and cross-functional partners to align on project strategies and handoffs.
• Monitor KPIs (TTFV, CSAT, utilization, throughput) to identify risks and drive improvements.
• Serve as escalation point for complex project risks and customer concerns.
• Partner with Sales on designing RFPs and scoping services.
• Ability to travel up to 15%.

Job description

Restaurant365, a leading SaaS provider for the restaurant industry, seeks a Senior Manager of Project Management to lead a high-performing team delivering onboarding experiences for mid-market and enterprise clients. You will drive governance, optimize delivery frameworks, and partner with cross-functional leaders to scale delivery and improve customer outcomes.

You will oversee large SaaS implementations, mentor delivery professionals, manage resources, and track KPIs to ensure on-time delivery