Senior Implementation Manager — Remote Team Leader

Remote Genie; Canada; A distancia; CAD 83.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

401(k)

Paid time off

Descripción de la vacante

SiteDocs, a GoCanvas company, is seeking a Manager, Implementation to lead a remote Canada-based team responsible for end-to-end customer implementation. You will drive performance, coaching, and process improvements while partnering with Sales, CS, Support, and Product to accelerate time-to-value.

You will guide playbooks, tooling, and onboarding, ensuring high-quality delivery and scalable processes. A strong background in SAAS implementations and people management is essential in this

Formación

• 6–8+ years in onboarding, implementation, or project management in a tech environment.
• 2+ years of direct people-management experience.
• Deep understanding of GoCanvas/SiteDocs products and implementation methodology.
• Strong data-driven approach and experience using dashboards/analytics to guide decisions.

Responsabilidades

• Lead, coach, and develop a team of 3–8 through regular 1:1s and performance reviews.
• Monitor dashboards, KPIs, and quality metrics to identify trends and gaps.
• Own and improve implementation playbooks, tooling, and training for scale.
• Manage capacity planning, workload assignment, and onboarding of new hires.
• Collaborate cross-functionally to improve end-to-end customer journey and remove blockers.
• Support Director of Implementation in leading team meetings and communicating priorities.
• Track and report on team and portfolio metrics (time-to-go-live, CSAT, escalations).
• Propose organizational improvements based on data and feedback.

Conocimientos

People management

Leadership

Product knowledge

Project management

Data-driven

Stakeholder management

Cross-functional

Change agility

Herramientas

CRM

Descripción del empleo

SiteDocs, a GoCanvas company, is seeking a Manager, Implementation to lead a remote Canada-based team responsible for end-to-end customer implementation. You will drive performance, coaching, and process improvements while partnering with Sales, CS, Support, and Product to accelerate time-to-value.

You will guide playbooks, tooling, and onboarding, ensuring high-quality delivery and scalable processes. A strong background in SAAS implementations and people management is essential in this