Senior Manager, Rail Maintenance Technical Services

Metrolinx; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Metrolinx is seeking a Senior Manager to provide strategic oversight and leadership for safe, reliable, cost-effective rail equipment, facilities and fleet maintenance. The role ensures RFFM activities support objectives, meet service requirements and deliver a high-quality customer experience.

Responsibilities include defining scopes of work, responding to emergencies, coordinating compliance with TC/ FRA standards, and guiding staff and projects to improve maintenance outcomes.

Qualifications

• Exemplary analytical skills and knowledge of commuter rail and facilities equipment mechanical/electrical technologies.
• Ability to conduct quantitative and qualitative analysis of equipment maintainability and life cycle.

Responsibilities

• Define and document scopes of work, statements of work, handover protocols, testing procedures, performance obligations and other documentation required for procurement.
• Respond to emergencies involving GO Transit rail equipment and facilities and investigate findings for senior management and external authorities.
• Consolidate feedback on Fleet Asset Management plans and request design changes or new programs to improve reliability and safety.
• Lead collection and analysis of stakeholder and customer feedback to justify service improvements.
• Lead change management activities and support other groups on larger initiatives.

Education

Undergraduate degree in Engineering, Business or related discipline

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Rail and Fleet Maintenance Division is looking for a Senior Manager to provide strategic oversight and leadership in the delivery of safe, reliable, cost-effective, and well-maintained rail equipment, facilities, and fleet. This role will ensure Rail Fleet and Facilities Maintenance (RFFM) activities support organizational objectives, meet service requirements, and deliver a high-quality customer experience.

What will I be doing?

• Define and document scopes of work, statements of work, handover protocols, testing procedures, performance obligations, and other technical and commercial documentation required for procurement.
• Respond to emergencies involving GO Transit rail equipment and facilities (e.g., delays, cancellations, derailments, fires, bomb threats, and crossing accidents), and investigate and report key findings to senior management and external authorities, as required
• Consolidate RFFM feedback on Fleet Asset Management plans developed by Rail Fleet Equipment and Asset Management (RFEAM), and request design changes, project modifications, or new programs to address issues, meet regulatory requirements, and improve reliability, safety, customer comfort, and maintainability.
• Lead the collection and analysis of stakeholder and customer feedback to identify, justify, and implement RFFM service and experience improvements.
• Lead change management activities and outcomes for assigned initiatives, while supporting other groups on larger change initiatives as required.
• Liaise with regulatory entities to ensure Rail Fleet and Facilities assets comply with applicable safety regulations, best practices, and emerging requirements. Incorporate requirements into RFFM standards, processes, and documentation.
• Provide quantitative, analytical, and engineering expertise to RFFM clients as required.
• Lead the investigation and resolution of issues impacting RFFM, including facilitating root cause analysis, identifying corrective actions, and acting as a moderator or client representative as required. Chair the PEG meeting and oversee the delivery of value from the REMSA contract, including responding to Ontario Auditor General inquiries.
• Provide senior leadership and direction to staff and project teams by setting roles, responsibilities, and expectations; monitoring workloads and timelines; providing feedback; and addressing performance gaps through action plans.
• Develop and deliver training to direct and indirect employees and peers on RFFM processes, procedures, standards, and related topics as required.
• Maintain and adapt the Rail Maintenance Technical Services control board and lead regular team and stakeholder huddles to support the Director of RFFM’s control board.

What Skills and Qualifications Do I Need?

• Completion of an undergraduate degree in Engineering, Business or a related discipline. A combination of education, training and experience deemed equivalent is also acceptable
• Exemplary analytical skills and knowledge of commuter rail and facilities equipment mechanical/electrical technologies to conduct quantitative and qualitative analysis of equipment maintainability, cost/benefit ratio of modifications, service life expectancy of equipment, and disposal values.
• Knowledge of rules and regulations established by Transport Canada (TC), Federal Railway Administration (FRA), American Association of Railways (AAR), American Passenger Transportation Association (APTA) standards, and recommended practices, building codes, and environmental legislation.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

All applicants must be legally entitled to work in Canada.

Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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