Senior Project Officer

Metrolinx; Toronto; On-site; CAD 940 - 127,000; Full time

Job summary

Metrolinx is seeking a Senior Project Officer to lead the implementation of approved operational strategies and business efficiency initiatives through end-to-end project management. You will work with cross-functional teams to understand customer experience trends and ensure project quality and deliverability.

Responsibilities include defining scope, managing budgets and timelines, and coordinating governance to drive successful outcomes in a fast-paced environment.

Qualifications

• Demonstrated analytical and problem-solving abilities, with the capacity to translate complex challenges into practical solutions.
• Ability to lead workshops, define business requirements, and ensure alignment across stakeholders.
• Proven ability to build strong relationships and influence stakeholders at all levels throughout the project lifecycle.

Responsibilities

• Lead and deliver customer experience and strategic business initiatives across the project lifecycle (initiation to closeout).
• Define project scope, assess options, and develop policies, procedures, design standards, specifications, and contract requirements.
• Assess requirements, readiness, change impacts, feasibility, and business case viability to ensure successful outcomes.
• Develop and manage project plans, budgets, quality management, risks, communications, and acceptance criteria.
• Build and lead cross-functional teams and governance committees to drive alignment and delivery.
• Create and enhance business processes, policies, and procedures to support operational excellence.
• Direct and coordinate project activities, ensuring quality standards, timelines, budgets, and change management.

Skills

Analytical skills

Facilitation

Stakeholder management

Project management

Communication

Adaptability

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Customer Enablement Team within the Customer and Transit Operations Division is looking for a Senior Project Officer to lead the implementation of approved operational strategies and business efficiency initiatives through the end-to-end management of projects using established project management standards. This includes working with and leading cross-functional teams to understand customer experience trends, industry best practices and to ensure project quality and deliverability.

Salary Range: $93,798 - $127,484

What will I be doing?

• Lead and deliver customer experience and strategic business initiatives throughout the project lifecycle, including initiation, planning, execution, monitoring, and closeout.
• Define project scope, assess solution options, and develop policies, procedures, design standards, specifications, and contract requirements that support business objectives.
• Assess project requirements, organizational readiness, change impacts, technical feasibility, and business case viability to ensure successful project outcomes.
• Develop and manage project plans, including resource allocation, budgets, quality management, stakeholder engagement, communications, and acceptance criteria.
• Build and lead cross-functional teams and governance committees to drive alignment, informed decision-making, and successful implementation.
• Create and enhance business processes, policies, and procedures to support operational excellence and project delivery objectives.
• Direct and coordinate project team activities, ensuring adherence to quality standards, timelines, budgets, risk management practices, and change management requirements.

What Skills and Qualifications Do I Need?

• Demonstrated analytical, problem-solving, and facilitation skills, with the ability to lead workshops, define business requirements, and translate complex challenges into practical solutions.
• workshops, define business requirements, and translate complex challenges into practical solutions.
• Proven ability to build strong relationships and influence stakeholders at all levels, effectively managing expectations and driving alignment throughout the project lifecycle.
• Strong project management expertise, including planning, execution, risk management, change management, and successful delivery of complex, cross-functional initiatives.
• Excellent communication and presentation skills, with the ability to clearly communicate complex information to a variety of audiences.
• Ability to thrive in a fast-paced environment while managing multiple priorities, competing deadlines, and changing requirements.

We welcome applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LL-MM3