Senior Manager, People Operations & Programs

Westland Insurance Group; Surrey; Hybrid; CAD 115,000 - 140,000; Full time

Benefits offered by this job

Open workplace

Growth opportunities

Total rewards program

Learning & development support

Diversity & inclusion initiatives

Job summary

Westland Insurance Ltd. in Surrey, BC is seeking a Senior Manager, People Operations & Programs to lead HR strategy and scalable programs from our head office.

This hybrid role partners with senior leaders to turn strategy into action, improve processes, and deliver exceptional employee experiences through modern people practices, automation, and AI-enabled workflows. You’ll shape programs across People & Performance, drive operational excellence, and develop high‑performing teams in a

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Project Management, or a related field.
• 8–10 years of progressive HR leadership experience with a track record of delivering high-impact solutions.

Responsibilities

• Drive operational excellence across People & Performance, strengthening HR service delivery and employee experiences.
• Lead planning, coordination, and delivery of key People & Performance programs and projects.
• Shape acquisition integration and ensure a consistent employee experience for new hires.
• Provide operational leadership for Diversity, Equity & Inclusion initiatives.
• Champion process improvement, automation, technology, and AI to simplify work and boost productivity.
• Develop metrics and reporting to drive continuous improvement and measure program effectiveness.
• Lead, coach, and develop a high-performing team and build capability in program delivery and stakeholder management.
• Partner with HRIS, Technology, and business teams to support Westland’s growth.

Skills

Strategic HR leadership

People leadership

Program management

Change management

Data-driven decision making

Communication

Education

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Project Management, or related field

Job description

Senior Manager, People Operations & Programs

Surrey (Head Office), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada

Job Description

Posted Thursday, August 20, 2026 at 7:00 AM

We’re searching for a strategic, people-focused, and forward-thinking Senior Manager, People Operations & Programs. Are you searching for new possibilities? This is a hybrid role, based at our Head Office in Surrey, BC.

Are you an experienced HR leader who thrives on turning strategy into action, improving how work gets done, and creating exceptional experiences for employees and leaders? Do you bring a passion for operational excellence, employee experience, and modern people practices, with an interest in leveraging technology, automation, and AI to help HR work smarter? If so, join Westland’s People & Performance team and help shape how a growing organization delivers people programs and services at scale.

Expected Compensation

The expected hiring range for this role is $115,000 – $140,000, based on a 35-hour work week. Actual salary will depend on qualifications, experience, market conditions, and internal equity.

Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.

As we continue to grow across Canada, we’re looking for a leader who can help us deliver an exceptional People & Performance experience at scale. As Senior Manager, People Operations & Programs, you’ll play a pivotal role in turning strategy into action, leading high-impact programs, strengthening operational excellence, and finding smarter ways to support our employees and leaders.

This is an opportunity to have broad impact across the People & Performance function, working alongside senior leaders and cross-functional partners to improve how we deliver our programs and services. You’ll have the opportunity to shape meaningful initiatives, champion new and better ways of working, and help build the capabilities and practices that support Westland’s continued growth.

Interested in learning more?

Why you’ll love Westland

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• A total rewards program that takes care of your financial, physical, and mental health
• Amplifying Communities, a program to support causes that matter most to our employees
  

Why we’ll love you

• You’re a strategic HR leader with 8 - 10 years of progressive experience and a track record of turning complex priorities into practical, high-impact solutions
• You’re an experienced people leader who knows how to inspire and develop high-performing teams, create clarity and accountability, and foster a culture of collaboration, growth, and continuous improvement.
• You bring strong program and project leadership skills, with the ability to bring structure to complex initiatives, align stakeholders, and move work from strategy through implementation and sustainable adoption
• A passion for operational excellence comes naturally to you, and you’re always looking for ways to simplify processes, strengthen service delivery, improve employee experiences, and help teams work more effectively
• You’re curious about what’s next and excited by the potential of technology, automation, AI, and modern workplace tools to transform how HR work gets done
• Strong business partnership skills enable you to navigate ambiguity, influence at all levels, and connect People & Performance priorities to broader organizational outcomes
• Your business acumen, analytical thinking, and communication skills allow you to turn data and insights into clear recommendations and action
• You have a Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Project Management, or a related field, along with advanced proficiency in modern workplace technologies
  

Once here you’ll

• Drive operational excellence across People & Performance, strengthening HR service delivery, employee and leader experiences, service standards, governance, and scalable processes that make it easier for people to get the support they need.
• Lead the planning, coordination, and delivery of key People & Performance programs and projects, creating the structure, governance, roadmaps, and accountability needed to turn strategic priorities into meaningful results
• Play a key role in acquisition integration, helping bring new employees into Westland through thoughtful, coordinated people practices and a consistent employee experience
• Provide operational leadership for Westland’s Diversity, Equity & Inclusion initiatives, helping turn our commitment to inclusion and belonging into meaningful programs, experiences, and measurable progress
• Champion process improvement, automation, technology, and AI to simplify work, increase productivity, and create better experiences for employees, leaders, and the People & Performance team
• Develop meaningful metrics and reporting that provide insight into service delivery and program effectiveness, helping identify opportunities and continuously improve the way we work
• Lead, coach, and develop a high-performing team while building capability in program delivery, operational excellence, stakeholder management, and future‑ready ways of working
• Partner with People & Performance leaders, HRIS, Technology, and business teams to build scalable, innovative ways of working that support Westland’s continued growth
  

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You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail]

Surrey (Head Office), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada