Senior Manager, Order Desk & Operations Excellence

Stage Windows & Doors; Vaughan; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employer-paid health benefits

Professional membership reimbursement

Career advancement opportunities

Dynamic work environment

Recognition for performance

In-person work location

Job summary

Stage Windows & Doors is seeking a Senior Manager - Order Desk to lead the order management lifecycle on site in Vaughan. You will supervise the Order Desk team, own complex orders, and drive continuous improvement across Sales, Production, Finance, and Purchasing while ensuring accuracy and customer satisfaction.

You will develop SOPs, KPIs, and best practices, mentor staff, and report performance while maintaining a customer-first focus in a fast‑paced manufacturing environment.

Qualifications

• Post-secondary education in Business Administration, Operations Management, or a related field.
• 7+ years of progressive experience in order management, customer service, or operations within the window/door manufacturing industry.
• 3+ years in a leadership role, managing teams and cross-department collaboration.
• Demonstrated experience managing escalations, process improvements, and customer satisfaction metrics.

Responsibilities

• Lead and oversee the entire Order Desk operation, including supervising the Order Desk Manager and supporting team.
• Act as the main escalation point for complex or high-value orders, customer issues, and production conflicts.
• Streamline and optimize the full order cycle, from intake to production release, ensuring efficiency and accuracy at every stage.
• Develop and enforce SOPs, KPIs, and best practices to standardize processes and measure team performance.
• Collaborate cross-functionally with Sales, Production, Finance, and Purchasing to resolve escalated issues, approve rush or custom orders, and balance workload.
• Manage and resolve financial disputes, pricing exceptions, and credit issues in partnership with the Controller and Sales Director.
• Support the development of the team by mentoring, coaching, and training staff on order protocols, client communications, and systems usage.
• Conduct regular audits of order accuracy, fulfillment timelines, and service quality to identify trends and areas for improvement.

Skills

Leadership experience

Communication skills

Analytical skills

FeneVision

Education

Post-secondary education in Business Administration/Operations Management

Tools

FeneVision

Microsoft Excel

ERP / order management systems

Job description

Stage Windows & Doors is seeking a Senior Manager - Order Desk to lead the order management lifecycle on site in Vaughan. You will supervise the Order Desk team, own complex orders, and drive continuous improvement across Sales, Production, Finance, and Purchasing while ensuring accuracy and customer satisfaction.

You will develop SOPs, KPIs, and best practices, mentor staff, and report performance while maintaining a customer-first focus in a fast‑paced manufacturing environment.