Senior Manager of Solution and Technical Delivery(Enterprise Applications)

OpenText; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Sr Manager of Solution Delivery and Development to bridge business needs with IT delivery teams. This role involves managing development efforts, ensuring project alignment, and driving continuous improvement in solutions. The ideal candidate will have extensive experience in IT project management, leadership skills, and a strong understanding of agile methodologies.

Qualifications

• 10+ years of experience in the information technology field.
• 5+ years of experience in a project delivery role in a fast paced/agile environment.
• Previous team management experience.

Responsibilities

• Act as a liaison between business stakeholders and lead delivery teams.
• Manage onshore development workforce for Customer Success applications.
• Drive project solutions and manage change requests.

Skills

Leadership

Communication

Project Management

Agile Methodology

Education

Bachelor’s in Computer Science

Job description

Hiring Manager: James Scott

Talent Acquisition Advisor: Gaurav Sehgal

Job Code Level: IGM2

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YOUR IMPACT:

Opentext is seeking a Sr Manager of Solution Delivery and Development to act as a liaison between business stakeholders and lead delivery teams within the IT organization. This individual will be expected to act as the lead on various initiatives within the IT domain. This role will be accountable for working closely with internal Technology teams to design, develop and implement system enhancements.

WHAT THE ROLE OFFERS:

• Own IT related solutions/programs.
• Manage onshore development workforce as it relates to Customer Success Organization applications centered around (Global technical support, Professional Services, and Renewals)
• Partner with offshore development COE to ensure staffing and
• Implement continuous improvement development through modern coding frameworks and best practices.
• Accountable for threading multi-phased solutions/projects across multiple releases into one coherent solution/program.
• Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps.
• Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality.
• Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD.
• Accountable for aligning all technology teams (Digital, Network) when delivering IT solutions.
• Support Architecture (Enterprise and Solution Architects) in defining overall solution approach in partnership with Technology stakeholders.
• Support the Project Manager throughout project life cycle.
• Work with Enterprise Architecture and procurement on defining vendor expectations.
• Working with the PM, Application teams and governance in the creation and management of governance/gating artifacts.
• Accountable / responsible for the managing change requests
• Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates.
• Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
• Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
• Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
• Work with the Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines.
• Manage project and portfolio budgets and assist in managing cost center financials.
• Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
• Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.

WHAT YOU NEED TO SUCCEED:

• Bachelor’s in Computer Science or related field or equivalent experience required.
• 10+ years of experience in the information technology field.
• 5+ years of experience in a project delivery role in a fast paced/agile environment.
• Previous team management experience.
• Previous IT program management experience preferred.
• General understanding of business operations and product delivery.
• Demonstrated ability of successfully leading complex IT projects and programs.
• Ability to successfully implement and control budgets.
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
• Must be able to communicate, present and negotiate at any level of management across the organization.
• Excellent interpersonal and communication skills.
• Exceptional written, verbal and presentation skills.
• Excellent organizational skills.
• Must be familiar and comfortable utilizing the Scrum methodology.
• Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.

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