Oncology Senior Manager, Clinical

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Oncology Senior Manager Clinical (Remote) is accountable to provide a clinical perspective and patient care expertise to ensure consistent and quality delivery of program services for the oncology business unit. The Senior Manager brings their experience in patient care delivery to support the design and daily operations of patient support programs. This includes providing clinical advice to escalations from the Reimbursement team. The Senior Manager applies their firsthand knowledge of patient care to all components on the program that touch the patient including scripting, FAQ, portal design, surveys and questionnaires.

What you will do:

• Act as subject matter expert (SME) in the oncology patient journey and contribute as an individual to a cross-functional program team.
• Share oncology therapeutic knowledge and expertise through training and feedback mechanisms to program team members.
• Stay up to date on patient care trends and treatment pathways in the oncology healthcare landscape.
• Act as an internal consultant in the development of oncology program resources, ensuring they meet both client and patient needs.
• Collaborate with the Director(s) of Clinical services to improve quality of care, strengthen the financial performance of the group, and improve patient and healthcare professional satisfaction.
• Strong collaborator with a proven ability to work cross-functionally across SHN teams, within the clinical team.
• Act as a subject matter expert in business development opportunities.
• Participate in various projects, committees, or task forces to improve SHN services and programs.
• Identify, develop, and implement processes and metrics to support and evaluate the delivery of patient services.
• Participate in manufacturer quarterly business reviews and operational meetings, providing strategic insights on each program.
• Participate and support clinical quality priorities such as audits, quality monitoring, non-conformance and incident management.

What you will need:

• Three to five years of experience in oncology or hematology care.
• Current successful completion of the de Souza Standardized Chemotherapy and Biotherapy Course or Oncology Nursing Society (ONS) Chemotherapy/Biotherapy Certificate equivalent preferred and/or advanced oncology-nursing credentials such as Certified Oncology Nurse (CON(C), McMaster University Oncology Nursing Certificate, Mohawk College Oncology Certificate or equivalent from an accredited educational institution preferred.
• BScN preferred; however, a combination of experience and education will be considered.
• Knowledge of Canadian and provincial health systems including reimbursement landscapes; knowledge of Specialty Pharmacy services.
• Previous Patient Support Program experience or acting in the role of a Drug Access Navigator is an asset.
• Possession of excellent skills in assessment, communication, critical thinking, and decision making.
• Excellent written and verbal communication skills; proficient in computer use.
• Excellent customer service skills.
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations, and professional ethics.
• Excellent written and spoken communication skills in English (bilingual French/English is an asset).
• Proven customer relationship and/or account management skills with direct client interaction.
• Strong organizational skills, ability to multitask and adapt to a changing, fast-paced environment with multiple priorities.
• Demonstrated commitment to the principle of quality client-centered service delivery and implementation of CQI processes.
• Travel may be required.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections.

If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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