Senior Manager, Mobile Experience & Omni-Channel Services

British Columbia Lottery Corporation; British Columbia; Remote; CAD 123,000 - 155,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Mobile Experience & Omni-Channel Services. This pivotal role focuses on leading the mobile strategy, aligning it with corporate goals, and managing cross-functional teams to enhance player experiences. The position offers the opportunity to work in a collaborative environment while making a significant impact on the organization's digital future. With a commitment to social purpose, the organization promotes a flexible working model and values respect, integrity, and community. If you are a strategic thinker with a passion for innovation and leadership, this role is perfect for you.

Benefits

Defined benefit pension plan

Flexible working model

Professional development sponsorship

Qualifications

• 7-8 years in product management with 5 years at the management level.
• Experience in developing enterprise-wide strategies.

Responsibilities

• Lead BCLC’s mobile strategy and align it with corporate vision.
• Manage vendor contracts and significant budgets.

Skills

Project Management

Business Analysis

Vendor Management

Strategic Planning

Analytical Thinking

Interpersonal Skills

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office Suite

Job description

Senior Manager, Mobile Experience & Omni-Channel Services

Location: Vancouver, BC, CA

Job Function: Facilities and Technical

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

This is a 18 Months, Full Time opportunity.

Expected Salary Range: $123,334.00-$154,169.00-$192,710.00

JOB SUMMARY
The Senior Manager, Mobile Experience & Omni Services is responsible for leading BCLC’s mobile strategy. This highly collaborative role requires aligning overarching enterprise strategies with the specific needs of individual channels and applications.

KEY ACCOUNTABILITIES

• Defines and leads the mobile and microsite (non-PlayNow websites) strategy, aligning with our corporate vision for a Digital Future.
• Contributes significantly to defining the long-term strategic roadmap for enterprise services that support both channel-specific and omni-channel experiences.
• Develops comprehensive business plans to execute the mobile and microsite strategy, clearly articulating benefit realization and supporting decisions with business analysis.
• Establishes overarching design principles (player, business, and architecture) required to implement our mobile strategy across a complex ecosystem.
• Participates in strategic planning, aligning efforts with organizational imperatives, and leveraging cross-functional capabilities for system-wide benefits.
• Oversees enterprise account services that enable mobile experiences across BCLC’s ecosystem of player-facing apps.
• Negotiates and manages vendor and maintenance contracts to ensure optimal terms and deliverables.
• Manages significant budgets for operating, capital and direct costs.
• Exemplifies leadership behaviours that support engagement of staff.
• Fosters strong, productive, and positive relationships with key cross-functional stakeholders.
• Acts as a delegate for their Director as required.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• A Bachelor’s degree in a business discipline such as business administration;
• 7 to 8 years related progressive experience in product management, with at least 5 years at the management level;
• Experience developing and executing complex, enterprise-wide strategies;
• Experience in managing business relationships with vendors, suppliers, and internal stakeholders.

KNOWLEDGE & TECHNICAL SKILLS

• Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of project management;
• Demonstrated ability to analyze complex business situations, develop solutions, evaluate outcomes, and readjust solutions for improvement;
• Experience working in a highly regulated environment;
• Excellent strategic orientation with an ability to find innovative yet practical strategies to achieve goals.
• Strong working knowledge of third-party vendor contracts and maintenance agreements;
• Strong technical background and experience with systems development, quality assurance best practices and hardware technology;
• Advanced technical writing skills.
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Advanced business acumen with a results-oriented focus;
• Exceptional time management and multi-tasking skills;
• Highly self-motivated; assumes personal ownership and accountability.
• Ability to lead cross-functional teams, influence business practices, and build buy-in;
• Excellent interpersonal skills with both internal and external stakeholders.
• Ability to inspire the creation of innovative, high-impact strategies.
• Excellent problem solving and analytical thinking/innovation;
• Ability to influence or gain acceptance of others through written and oral communication methods.

Preferred qualifications may include:

• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What’s in it for you

• Defined benefit pension plan.
• Flexible working model which supports work-life integration.
• Professional development including education/certification sponsorship.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

All candidates must be at least 19 years of age and legally eligible to work in Canada.