Senior Manager, Enterprise Application Services

McElhanney; Vancouver; On-site; CAD 140,000 - 165,000; Full time

Job summary

An established industry player seeks a Senior Manager for Enterprise Application Services to lead a high-performing team in Vancouver. This pivotal role involves setting strategic direction, overseeing operations, and driving technology solutions that enhance business innovation and operational efficiency. Candidates will thrive in a collaborative environment, focusing on application development, maintenance, and vendor management while fostering a culture of continuous improvement. With a strong emphasis on leadership and technical expertise, this position offers a unique opportunity to influence the future of enterprise applications in a dynamic organization committed to employee growth and development.

Benefits

Flexible work hours

Extended health and dental coverage

Healthcare spending account

RRSP matching

Relocation assistance

Maternity leave top-up

Parental leave top-up

Performance Bonus Plan

Employee and Family assistance program

Support for professional development

Qualifications

• 15+ years in IT application management with 10+ years in leadership.
• Strong background in application maintenance and release management.
• Experience with Agile/DevOps principles and practices.

Responsibilities

• Lead the IT application team and manage enterprise applications.
• Oversee release management and ensure compliance with governance.
• Develop strategies for application maintenance and performance.

Skills

IT application management

Leadership

DevOps practices

Agile methodologies

Application maintenance

Release management

Vendor management

Incident management

Problem management

Communication skills

Education

Bachelor’s or Master’s degree in computing science

ITIL certification

Certified Scrum Master

PMP certification

Tools

Github

Microsoft DevOps

Jira

Confluence

GitLab

Kubernetes

Job description

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About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,400 staff members in 33 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,400 staff members in 33 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity & Role Overview:

The Senior Manager, Enterprise Application Services is a critical leadership role responsible for setting the strategic direction, overseeing day-to-day operations, and ensuring the excellence of our enterprise application portfolio. This position offers the opportunity to influence and drive technology solutions that support business innovation, enhance operational efficiency, and enable long-term organizational growth.

Reporting to the Senior Director, Technology Services, the Senior Manager provides leadership, strategic oversight, and operational expertise across all areas of enterprise applications — including requirements gathering, development, release management, and ongoing maintenance. The role ensures that all enterprise applications adhere to industry best practices and align with organizational priorities.

In addition to technical leadership, the Senior Manager is responsible for leading and developing a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement. This role works closely with cross-functional business areas, technology partners, and senior stakeholders to deliver scalable, reliable, and business-focused application services.

The successful candidate will be based in Vancouver, BC.

Key Responsibilities:

• People leadership: Lead and manage the IT application team, ensuring the effective maintenance, support and release management of all enterprise applications
• IT Change and Release Management: Oversee the release management process, including planning, scheduling, and coordination of software releases, updates, and patches in compliance with our change advisory governance.
• Application Development: Establish processes, automation and capabilities from requirements gathering, through development to release including:
• Continuous Integration: Automated testing, build, and version control
• Continuous Delivery: Automated Deployment, Release management & Configuration
• Deployment/ Production Control: from promotion to deployment.
• Testing and Quality Assurance (QA)
• Application Operations: Develop and implement strategies for application maintenance, ensuring optimal performance, reliability, and security.
• Monitoring and support: establish monitoring protocols to ensure applications are running smoothly and efficiently.
• Incident management: Implement ITIL incident management practices to quickly resolve related incidents.
• Problem management: Conduct root-cause analysis for re-occurring issues and implement solutions to prevent future current.
• Monitor and report on key performance indicators (KPIs) and service-level agreements (SLAs) related to application maintenance and releases.
• Provide guidance and mentorship to team members, fostering a culture of continuous learning and professional development.
• Responsible for working closely with business partners to broker and orchestrate end-to-end activities associated with application maintenance and business continuity.
• Strong vendor management to effectively hold third-party solution providers to SLAs and performance.
• Fiscal Responsibility
• Contribute to the development and management of the application services budget.
• Identify and leverage opportunities to optimize costs and value for applications and services, throughout their life cycle.
  
  
  

What You’ll Bring:

Formal Education & Certification:

• Bachelor’s or Master’s degree in computing science, Computer Systems Engineering, or Software Engineering
• ITIL certification.
• Comfortable with commonly used DevOps tools like: Github , Microsoft DevOps, Jira/Confluence, GitLab, Kubernetes, etc ,
• Certified Scrum Master, Agile Certified Practitioner or similar certification would be an asset.
• PMP certification is an asset.
  
  
  

Knowledge & Experience

• Minimum of 15 years’ experience in IT application management with at least 10 years of direct leadership / management experience, leading technical support and development teams.
• Strong background in application maintenance, release management and other leading practices associated with the Development and Operations (“DevOps”) life cycle.
• Provenknowledge of the principles, concepts, practices, and technologies of Agile/DevOps.
• Demonstrated business acumen and technical knowledge of software development lifecycle, cloud architecture and distributed systems.
• Experience defining systems architectures and exploring technical feasibility trade - offs.
• Proven experience overseeing the direction, development, implementation, and support of applications and services.
• Advanced people skills, including relationship building, advising, consulting, influencing, conflict resolution, and presentation/facilitation skills.
• Proven service management experience for organizations with a 1 ,0 00+ user base.
• Advanced communication skills to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes .
• Strong presentation and financial analysis
• Experience with organizational change management is considered an asset.
  
  
  

What Can We Offer You?

Salary Range: $140,000-$165,000 per Annum .McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

In addition to a competitive salary, we also offer:

• Opportunity for the right candidate to become a shareholder in an employee-owned company
• Flexible work hours to accommodate your lifestyle
• Great benefits, including extended health and dental coverage, healthcare spending account, and RRSP matching.
• Relocation assistance if applicable
• Maternity leave top-up and parental leave top-up
• Participation in our generous Performance Bonus Plan
• Employee and Family assistance program, which offers 24/7 support for all employees and their families either online or over the phone
• Continuous support for your professional development and growth
  
  
  

Application Instructions:

Please include the following in your application:

• 1. An updated resume and portfolio of work that is relevant to the position outlining:

• 2. A cover letter that includes:
• Your motivation for applying for this position, highlighting what specifically attracts you to the role.
• Explain how your unique blend of skills and experiences would enable you to make a significant impact as a leader at McElhanney.
  
  
  

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now o r visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

To learn more about our recognition as Canada's Top 100 Employers (2025), visit Top Employer: McElhanney Ltd. (canadastop100.com).

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning . The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Professional Services

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