Senior Manager, Global Office Operations

Lululemon Athletica; Vancouver; Hybrid; CAD 145,000 - 190,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica in Vancouver seeks a Senior Manager, Global Office Operations to define strategy, set standards, and lead Office Services across SSCs worldwide, including North America, Mexico, and Hong Kong partnerships.

You will shape enterprise workplace policy, oversee budgets, talent planning, and risk management, ensuring scalable, high‑quality service delivery while collaborating with Finance, Legal, and People & Culture in a fast‑growing global business.

Qualifications

• 12+ years in office services, facilities, or workplace operations.
• 5+ years in global leadership roles.
• Experience leading multi-site, international operations.
• Strong strategic and operational leadership.
• Exceptional communication and stakeholder management.

Responsibilities

• Provide enterprise leadership for global Office Services by setting strategy, standards, and priorities across all Store Support Centres (SSCs).
• Own the global Office Services operating model, establishing scalable processes and enterprise standards that ensure consistent, high-quality service delivery across regions.
• Hold ownership of Office Services vendor strategy and service models across North America and Mexico and provide strategic direction to regional partners in Hong Kong and other locations to ensure alignment with global standards.
• Own Office Services financial accountability for North America and Mexico, including budget planning, forecasting, cost management, and resource allocation; influence budget planning for Hong Kong and future SSCs.
• Lead global people strategy for Office Services, with accountability for organizational design, workforce planning, succession planning, performance management, and resolution of complex employee and workplace issues in partnership with People & Culture and Employee Relations.
• Lead the development and enterprise implementation of office-related policies (e.g., RTO, parking), ensuring compliance, consistency, and alignment with business priorities across regions.
• Ensure operational readiness for new and evolving SSCs, making strategic decisions on standards, resourcing, and service delivery models to support global expansion.
• Influence enterprise workplace strategy through senior partnership with Workplace Design, Finance, Security, Legal, IDEA, and regional leadership teams.
• Resolve complex, multi-location operational and risk issues, balancing cost, experience, and scalability across the global SSC portfolio.

Skills

Office services experience

Global leadership

Budget planning

Stakeholder management

Communication

Tools

ServiceNow

Power BI

MS Office

Job description

Senior Manager, Global Office Operations

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

about this team

Based in Vancouver, the Senior Manager, Global Office Operations owns the global strategy and operating model for office operations across Store Support Centres (SSCs), setting enterprise standards and ensuring a consistent, high‑quality employee experience. The role provides global Office Services leadership, with direct leadership of teams across Canada, the US, and Mexico, and shared accountability for Office Services delivery in Hong Kong.

Operating at an enterprise level, this role is accountable for scaling office operations in line with business growth while maintaining financial discipline, managing risk, and delivering operational excellence. The Senior Manager partners closely with the broader Workplace Design team, Finance, Security, People & Culture, Legal, Employee Relations, IDEA and other cross‑functional leaders to shape enterprise workplace strategy, policy, and ways of working, influencing organizational direction and long‑term outcomes.

This role leads a dynamic global Office Services organization of approximately 20 FTEs and several part‑time or hybrid roles, with three direct reports, and is accountable for team performance, workforce planning, succession planning, and regional hiring, including recruitment in Mexico and Hong Kong. The Senior Manager builds organizational capability and a strong leadership bench to support current operations and future global expansion.

core responsibilities

• Provide enterprise leadership for global Office Services by setting strategy, standards, and priorities across all Store Support Centres (SSCs).
• Own the global Office Services operating model, establishing scalable processes and enterprise standards that ensure consistent, high‑quality service delivery across regions.
• Hold ownership of Office Services vendor strategy and service models across North America and Mexico and provide strategic direction to regional partners in Hong Kong and other locations to ensure alignment with global standards.
• Own Office Services financial accountability for North America and Mexico, including budget planning, forecasting, cost management, and resource allocation; influence budget planning for Hong Kong and future SSCs.
• Lead global people strategy for Office Services, with accountability for organizational design, workforce planning, succession planning, performance management, and resolution of complex employee and workplace issues in partnership with People & Culture and Employee Relations.
• Lead the development and enterprise implementation of office‑related policies (e.g., RTO, parking), ensuring compliance, consistency, and alignment with business priorities across regions.
• Ensure operational readiness for new and evolving SSCs, making strategic decisions on standards, resourcing, and service delivery models to support global expansion.
• Influence enterprise workplace strategy through senior partnership with Workplace Design, Finance, Security, Legal, IDEA, and regional leadership teams.
• Resolve complex, multi‑location operational and risk issues, balancing cost, experience, and scalability across the global SSC portfolio.

qualifications

• 12+ years of experience in office services, facilities, or workplace operations, including 5+ years in global leadership roles.
• Proven success leading multi‑site, international operations and scaling standards and processes across regions.
• Demonstrated ability to set vision, establish global standards, and influence organizational direction through strategic planning and decision‑making.
• Strong strategic and operational leadership skills, with a demonstrated ability to drive enterprise‑level performance, scalability, and continuous improvement.
• Exceptional communication and stakeholder management skills, with experience influencing and aligning senior, cross‑functional stakeholders across geographically distributed teams.
• Advanced proficiency in workplace technology and analytics (e.g., ServiceNow, Power BI, MS Office) to support data‑driven decisions.
• Experience managing complex budgets and resource planning in close partnership with Finance; experience working directly in Finance is an asset.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $145,000 - $190,300 CAD annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and subject to program eligibility requirements.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top‑up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.