Senior Learning and Development Specialist

Expedia Group; Vancouver; On-site; CAD 73,000 - 103,000; Full time

Job summary

Join a leading company in the travel industry as a Senior Learning and Development Specialist. In this role, you will empower franchisees through effective onboarding and training strategies, enhancing their success in the travel sector. Collaborate with various experts, facilitate impactful learning workshops, and develop engaging content to drive performance.

Benefits

Full benefits package

Generous time-off

Parental leave

Career development resources

Flexible work model

Qualifications

• Proficient in planning, organization, and project management.
• Experienced in delivering training curriculum to adult learners.
• Ability to simplify complex information for various audiences.

Responsibilities

• Directly lead and coach new franchisees on their learning plans.
• Facilitate workshops and learning sessions both in-person and virtually.
• Project manage and develop learning content aligned with organizational goals.

Skills

Project Management

Group Facilitation

Coaching

Communication

Innovative Thinking

Education

Experience in Learning & Development

Background in Franchise or Travel Industry

Tools

Learning Management Systems

Microsoft Office

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Learning and Development Specialist

Introduction to the team:

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Learning & Development team at Expedia Cruises plays a pivotal role in empowering the success of our Franchisees, Managers, and Vacation Consultants. We collaborate closely with subject matter experts across departments—including Franchise Services, Marketing, Technology, Sales Enablement, Recruitment, and Franchise Performance Coaching—to design and deliver impactful learning assets that support system knowledge, sales performance, team growth. Our team leads the onboarding experience for new Franchisees and Managers, ensuring a strong start and alignment to their first-year performance goals. Additionally, we own the learning strategy and facilitation of learning for all Expedia Cruises events, ensuring every opportunity to learn is relevant, results-driven, and connected to our broader business goals.

In this role, you will be responsible for driving new Franchisee engagement on the Expedia Cruises Franchise System through project management of the onboarding learning plan and training curriculum. You will play a key role in enabling Franchisees to meet key benchmarks, in collaboration with other support departments such as Subject Matter Experts (SMEs) and Franchise Performance Coaches, to ensure they can successful open and run their business in their first year. This role immerses itself into the world of the Franchise system and looks to translate complex information into easily understood training materials.

In addition to Franchisee Onboarding, this role requires you to collaborate with SMEs to develop and facilitate learning content that empowers Franchisees and Vacation Consultants to master new tools and systems as well as develop their sales and service skills. This role requires a blend of creativity, technical proficiency, and strong communication skills to succeed.

In this role, you will handle:

• Franchisee Onboarding – 50%

  • Directly lead and coach new franchisee through their learning plans

  • Work within our Learning Management System to update training plans and track progress

  • Conduct training calls with Franchisee to set objectives, review progress and provide skill-based assessment and feedback

  • Provide status updates on Franchisee progress and achievement of objectives/milestones

  • Build relationships and collaborate with key teams within Expedia Cruises to support individual learning plans

  • Identify and communicate roadblocks to Manager, Learning and Development

• Workshop Facilitation – 25%

  • Facilitate in-person and virtual workshops

  • Collaborate with SMEs to identify objectives and learning outcomes

  • Create and/or prepare workshop content and materials

  • Lead safe, engaging and inclusive workshops while managing group dynamics and varying levels of expertise

  • Foster active participation and assess participant understanding

  • Manage time effectively and adapt as needed

  • Collect feedback and make suggestions based on evaluations

• Learning Content Development – 25%

  • Project manage and develop and/or curriculum that align with the organization's learning goals and objectives

  • Collaborate with the learning team and SMEs to identify training opportunities and gaps

  • Conduct needs analysis with subject matter experts, Franchisees and Vacation Consultants

  • Assist in the creation of learning content and partner with Instructional Designers to incorporate assessment exercises or knowledge checks to measure learner comprehension

  • Analyze learner feedback and assessment results to make continuous improvements

  • Review and edit the team’s content for accuracy and clarity

Experience and qualifications:

• Proficient in planning, organization, and project management with the ability to manage multiple projects simultaneously and meet deadlines

• Experienced in delivering training curriculum to adult learners

• Demonstrated skills in group facilitation, coaching, and mentoring

• Experience collaboratively working with internal departments, external stakeholders and MEs to identify training needs and develop resources

• Sales leadership experience

• Proven ability to build positive relationships across all levels and a team player with well-developed interpersonal skills and emotional intelligence

• Excellent written and verbal communication skills

• Ability to simplify complex information and convey messages that are understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information

• Innovative thinking to design engaging and effective learning experiences

• A keen eye for detail in content development and quality assurance

• Results oriented with a strong desire to drive Franchisee sales growth and success

• A background in a franchise environment or experience in the travel industry is a key asset

• Proficient and comfortable with using technology applications

• Proficient with Microsoft Office

• Proficient using facilitation tools and Learning Management Systems

The total cash range for this position in Vancouver is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.