Senior ITSM Lead — Major Incident Command (Hybrid)

Cpus Engineering Staffing Solutions Inc.; Pickering; On-site; CAD 90,000 - 120,000; Full time

Job summary

Cpus Engineering Staffing Solutions Inc. is seeking a Senior IT Service Management Advisor for a 12-month hybrid role in Pickering. The Advisor will lead ITSM practices, ensure compliance with ITIL standards, and manage major incidents effectively. This position requires a Bachelor's degree and ITIL 4 certification, along with strong analytical and communication skills to enhance service delivery and operational resilience.

Qualifications

• Strong understanding of IT Service Management frameworks.
• Experience in ITSM practices with 4-6 years in enterprise environments.
• Proficiency in leading major incident responses and facilitating meetings.

Responsibilities

• Lead and enhance IT Service Management practices across the organization.
• Facilitate major incident response and maintain stakeholder communication.
• Implement continuous improvement initiatives within ServiceNow.

Skills

Organizational skills

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in Business or Information Systems

ITIL 4 Foundation Certification

Project Management Professional (PMP) or PRINCE2 (asset)

Tools

ServiceNow

MS Office

Job description

Cpus Engineering Staffing Solutions Inc. is seeking a Senior IT Service Management Advisor for a 12-month hybrid role in Pickering. The Advisor will lead ITSM practices, ensure compliance with ITIL standards, and manage major incidents effectively. This position requires a Bachelor's degree and ITIL 4 certification, along with strong analytical and communication skills to enhance service delivery and operational resilience.