Incident Analyst: Capital Markets Resiliency (Hybrid)

Dexian; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading staffing and IT solutions provider in Toronto is seeking an Incident Management Specialist to lead remediation of incidents impacting Capital Markets. The ideal candidate has 2–4 years of experience, a degree in Computer Science, and ITIL certification. Responsibilities include delivering high-quality incident communications, managing problems using ServiceNow, and building metrics and dashboards. This role offers a hybrid work environment with a potential transition to full-time employment.

Qualifications

• 2–4 years of experience in a related field.
• Strong asset: experience in Capital Markets.
• Ability to lead post-mortems and problem reviews.

Responsibilities

• Lead remediation of incidents impacting Capital Markets.
• Act as a stakeholder in Major Incidents.
• Deliver incident communications to broad audiences.
• Manage incidents and problems using ITIL principles.
• Build metrics, dashboards, and reporting.

Skills

Incident management

ServiceNow

ITIL principles

Analytics

Capital Markets

Communication

Education

Undergraduate degree in Computer Science or related field

ITIL certification

Tools

Power BI

SharePoint

Confluence

Job description

A leading staffing and IT solutions provider in Toronto is seeking an Incident Management Specialist to lead remediation of incidents impacting Capital Markets. The ideal candidate has 2–4 years of experience, a degree in Computer Science, and ITIL certification. Responsibilities include delivering high-quality incident communications, managing problems using ServiceNow, and building metrics and dashboards. This role offers a hybrid work environment with a potential transition to full-time employment.