Senior Incident Commander - 24/7 IT Resilience

Altis Technology; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid environment

Comprehensive benefits

Wellness support

Retirement savings program

Performance-based incentives

Job summary

Altis Technology is seeking an experienced Incident Management Lead to take command during major incidents within a 24/7 financial tech environment. You’ll structure quick decision-making, coordinate incident responders, and oversee communications to executives and business teams.

You will report to a Process and Operational Excellence leader and collaborate with technology, product, risk, and operations colleagues.

Qualifications

• Senior-level incident management leadership experience.
• Strong knowledge of ITIL/ITSM within financial tech/payments.
• Proven ability to transform incident management processes.

Responsibilities

• Command major incidents and mobilize technical experts and communications teams.
• Lead technical resolver teams and review emergency changes.
• Drive timely incident communications to executives and business audiences.
• Continuously improve Incident Management processes, metrics and documentation.
• Conduct post-incident reviews and partner with risk, ops, product and tech teams.
• Mentor team members in communication, decision-making and incident reporting.

Skills

Incident Management leadership

ITIL/ITSM

Process improvement

English communication

Decision-making

Tech stack knowledge

24/7 operations

Stakeholder collaboration

Job description

Altis Technology is seeking an experienced Incident Management Lead to take command during major incidents within a 24/7 financial tech environment. You’ll structure quick decision-making, coordinate incident responders, and oversee communications to executives and business teams.

You will report to a Process and Operational Excellence leader and collaborate with technology, product, risk, and operations colleagues.