Senior Major Incident Manager - 24/7 Global Command Center

DXC Technology Company; Quebec; On-site; CAD 90,000 - 140,000; Full time

Job summary

DXC Technology Company is seeking a Major Incident Manager to lead incident restoration efforts and coordinate with global teams across 24/7 operations. You will drive root cause analysis, post-incident reviews, and continuous process improvements to reduce disruption and improve KPI performance.

You will engage technical teams, third-party providers, and business owners to ensure timely communications and accurate incident reporting, while maintaining governance and documentation in ITSM

Qualifications

• 5+ years in major incident/ITIL environments
• Strong ITIL/ITSM knowledge with incident/change/problem mastery
• Experience with large-scale, regulated infrastructures
• Bachelor's degree preferred or equivalent work experience
• Excellent written/oral communication and teamwork

Responsibilities

• Lead major incident bridge calls and coordinate with technical teams
• Gather information, classify incidents, and assign action owners
• Provide timely communications and updates to GCC leadership every 30 minutes
• Drive post-incident reviews (AAR/RCA) and update ITSM records
• Improve processes to reduce duration and frequency of incidents

Skills

ITIL ITSM

Incident management

Problem solving

Communication

Team leadership

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

ITSM tool

Job description

DXC Technology Company is seeking a Major Incident Manager to lead incident restoration efforts and coordinate with global teams across 24/7 operations. You will drive root cause analysis, post-incident reviews, and continuous process improvements to reduce disruption and improve KPI performance.

You will engage technical teams, third-party providers, and business owners to ensure timely communications and accurate incident reporting, while maintaining governance and documentation in ITSM