Lead Major Incident Commander

Interac Corp.; Canada; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Vacation & wellness days

Benefits coverage

RRSP program

Hybrid work model

Employee assistance program

Job summary

Interac Corp. in Canada seeks a senior Incident Management Lead to direct major incident responses across Interac products and platforms, coordinating incident teams to achieve rapid, compliant resolutions while delivering clear executive-focused updates.

The role requires strong ITIL/ITSM fluency, exceptional communication, and a proven ability to steer 24/7 operations with resilience and strategic thinking. Join a purpose-driven team shaping Canada’s digital payments landscape.

Qualifications

• Proven senior incident management leadership experience.

Responsibilities

• Lead major incident response across Interac products and platforms.
• Coordinate incident resolution with technical resolver teams and stakeholders.
• Ensure timely external and internal communications (MINT) and post-incident reviews.
• Drive continuous improvement of incident processes, reporting, and compliance.
• Mentor team members and maintain up-to-date incident documentation.

Skills

Incident management

Leadership

Communication

ITIL/ITSM

Stakeholder management

Problem solving

24/7 operations

Job description

Interac Corp. in Canada seeks a senior Incident Management Lead to direct major incident responses across Interac products and platforms, coordinating incident teams to achieve rapid, compliant resolutions while delivering clear executive-focused updates.

The role requires strong ITIL/ITSM fluency, exceptional communication, and a proven ability to steer 24/7 operations with resilience and strategic thinking. Join a purpose-driven team shaping Canada’s digital payments landscape.