Senior Implementation Advisor - Permits, Planning & Licensing

PSD - Research, Consulting, Software; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading software solutions provider in Canada seeks a Senior Implementation Advisor to manage complex software projects. This remote role involves analyzing client needs, designing solutions, and mentoring junior staff. Ideal candidates have 5-8 years of relevant experience and a degree in GIS, Civil Engineering, or related fields. Strong project management and communication skills are essential.

Benefits

Competitive salary

Benefits package

Remote work options

Flex hours and paid time off

Summer Fridays

Career growth framework

Qualifications

• 5-8 years experience in implementing complex software modules.
• Experience working with project management tools and methodologies.
• Ability to facilitate complex implementation projects.

Responsibilities

• Act as Project Manager on software implementation projects.
• Manage multiple implementation projects simultaneously.
• Facilitate requirements gathering sessions with clients.

Skills

Software problem-solving skills

Project management tools experience

Analytical skills

Interpersonal skills

Education

College or University Degree in GIS, Civil Engineering, Computer Science, or Information Management

Tools

Kantata

Smartsheets

MS Project

Job description

Overview

About PSD Citywide : PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

We are currently looking for a Senior Implementation Advisor to manage medium to large-sized, multi-phase software implementation projects within our Citywide Permits, Planning & Licensing Platform. This role involves directly analyzing client business and data requirements and designing solutions for our various platforms. The ideal candidate will possess logical software problem-solving skills, with the ability to clearly understand business problems and communicate solutions to clients while adhering to project deliverables and schedules. This role is vital in delivering exceptional professional services to PSD Citywide clients, helping them achieve lasting success and gain value from their investment in Citywide Software. As a senior team member, you will also be responsible for assisting in leading junior team members. This is a Full Time Remote based role within Canada.

Benefits

• Competitive Salaries : We recognize and reward your skills and experience with a competitive pay structure.
• Benefits Package : Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered.
• Company Matched RRSP Contributions : PSD Citywide offers a 4% company-matched RRSP contribution. If you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings.
• Remote Work Options : Work from anywhere in Canada that suits you while staying connected with our team.
• Flex Hours & Paid Time Off : Enjoy flexibility in your schedule and paid time off to recharge when you need it.
• Summer Fridays : Fridays off for 10 weeks in the summer months.
• Social and Charity Events and Initiatives : Join PSD CityKind, a group dedicated to fostering kindness and community engagement across North America.
• Career Framework : Clear paths for growth and development, with ongoing learning and mentorship.

Job Duties & Responsibilities

• Act as Project Manager on medium to large sized multi-phase software implementation projects.
• Manage multiple implementation projects simultaneously; prioritizing effectively to ensure on-time and accurate implementation while managing expectations with clients throughout the project process.
• Plan, track and communicate throughout the software implementation project lifecycle, while managing project constraints to achieve client success objectives.
• Utilize internal Project Management Software to communicate and manage the lifecycle of each implementation project and prepare applicable project reports and status updates.
• Understand PSD's product release and patch process, planning potential client impact accordingly.
• Discuss JIRA tickets during team status meetings, collaborate on solutions and prioritize requirements.
• Work with client stakeholders to recommend process improvements and to develop and implement software configuration strategies.
• Manage client expectations, serve as a subject matter expert to provide best-practice solutions and advice while recommending course of action.
• Facilitate requirements gathering sessions with clients to identify business objectives, providing software demonstrations to fully explain capabilities.
• Analyze data to determine best course of action and configuration.
• Create and maintain configuration, testing, process, project documentation as needed - configure components based on the needs analysis.
• Facilitate both synchronous and asynchronous end user client training, either remotely or onsite as needed.
• Escalate client issues to appropriate team members to ensure that they are addressed in a timely manner.
• Advise clients on applicable industry best practices.
• Act as a guide and mentor for junior staff members.
• Possess a strong understanding of our products, services and processes and suggest areas for improvement when necessary, creating new analytic solutions that will become part of PSD’s core deliverables.
• Maintain industry leader status through continuous team development and contributions to PSD knowledge base by attending conferences, user groups and industry webinars.
• Ensure conformance of all company and departmental standards and policies and procedures.
• Other duties as assigned.

Qualifications

• 5-8 years experience in a similar role or related field implementing complex software modules and client specific training programs.
• College or University Degree in GIS, Civil Engineering, Computer Science, or Information Management.
• 5-8 years of experience applying standard software implementation techniques providing software solutions in a client facing role.
• 5-8 years experience with project management tools, methodologies and best practices as well as experience with PMIS software such as Kantata, Smartsheets or MS Project.
• Familiarity with cloud software environments and be at the intermediate or expert level with technologies.
• Experience working with clients in a software support / training environment, municipal clients an asset.
• Knowledge and / or experience working with large data sets.
• Attention to detail and excellent presentation / public speaking skills with highly developed analytical skills & software troubleshooting skills.
• Strong interpersonal, presentation and public speaking skills, with the ability to foster internal / external relationships and resolve issues.
• Comfortable working in an individual and team goal-oriented role.
• Comfortable facilitating meetings or training sessions with various client contacts.
• Demonstrated ability to effectively facilitate complex implementation projects and communicate with key contacts within the public sector.
• Strong organizational skills, comfortable with multi-tasking and project management abilities.
• Deadline driven individual with strong verbal and written communication skills, attention to detail, creative, and able to collaborate with team members with professionalism and tact.
• Growth and entrepreneurial mindset.
• Valid driver’s license and passport for travel.

The Candidate Journey

• Resume Review : Once you apply, an actual person will review your resume and we are committed to getting back to you with a response.
• Phone Interview : PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.
• Virtual Interview : Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.
• Offer / Feedback : The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility. We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.

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