Senior Human Resources Manager

Red Door Shelter; Toronto; On-site; CAD 96,000 - 112,000; Full time

Job summary

Red Door Shelter seeks a passionate Senior Human Resources Manager to drive its mission of ending homelessness. In this key leadership position, you will oversee HR functions, ensuring compliance with employment laws while fostering a positive workplace culture, engaging closely with team members to inspire change and support organizational growth.

Benefits

Paid Vacation

Sick Time

Health and dental coverage

Vision care

Life and disability coverage

Healthcare Spending Account

Employee Assistance program

Competitive compensation and benefits

Opportunities for professional growth

Qualifications

• Minimum 5 years of experience in an HR generalist or leadership role.
• Strong understanding of HR legislation and unionized settings.
• Excellent interpersonal and professional skills.

Responsibilities

• Lead, plan, and evaluate all aspects of the Human Resources department.
• Ensure compliance with all employment legislation and Red Door policies.
• Coordinate or deliver employee training and manage recruitment processes.

Skills

Conflict resolution

Communication

Decision-making

People management

Problem-solving

Education

Degree or diploma in Business Administration

Certificate in Human Resources Management

CHRP or CHRL designation

Tools

HRIS (Humi)

Payroll systems

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

Hours of Work : Monday to Friday, 35 hours per week

Salary : $96,390 - $111,583 per year (negotiable based on experience)

Benefits : Red Door offers generous benefits such asPaid Vacation, Sick Time, Health and dental coverage, Vision care, Life and disability coverage, a Healthcare Spending Account, and an Employee Assistance program.

Reports to : Executive Director

Start Date : July 2025

About Red Door : Red Door Family Shelter is a trusted and compassionate not-for-profit organization committed to ending homelessness one family at a time. We provide safe, temporary refuge and essential services to families, women, and children in crisis, helping them heal and rebuild their lives. At Red Door, we believe in dignity, inclusivity, equity, and advocacy—and we’re looking for a passionate HR leader to help drive our mission forward.

The Opportunity : We are seeking an experienced Senior Human Resources Manager to lead and oversee our HR function. This is a key leadership role reporting directly to the Executive Director, responsible for strategic and day-to-day HR operations across the organization. The successful candidate will ensure compliance with all employment legislation and the Collective Agreement while fostering a positive, inclusive, and high-performing workplace culture.

This role will lead labour relations, recruitment, policy development, performance management, and employee engagement. You’ll work closely with senior leadership and staff to support our dedicated team and help build organizational capacity in alignment with Red Door’s mission and values.

Key responsibilities :

• Lead, plan, and evaluate all aspects of the Human Resources department
• Supervise and support the HR Coordinator
• Manage the full range of HR processes, including recruitment, policy development, wage / salary changes, payroll reporting, and recordkeeping
• Ensure compliance with all employment legislation, health and safety regulations, and Red Door policies
• Lead labour relations, including grievance resolution, contract negotiations, and Collective Agreement interpretation
• Support annual staffing and budget planning with the senior leadership team
• Coordinate or deliver employee training and regulatory requirements
• Conduct workplace investigations and resolve conflicts and complaints
• Manage accommodation and return-to-work processes in accordance with Human Rights legislation
• Provide coaching and guidance to managers on performance management and employee development
• Consult with external legal counsel and HR service providers as required
• Ensure payroll compliance in partnership with Finance and senior leadership
• Other duties as assigned by the Executive Director

Qualifications

• Degree or diploma in Business Administration, Human Resources Management, or a related field
• Certificate in Human Resources Management from an accredited institution
• CHRP or CHRL designation preferred; HRPA membership in good standing
• Minimum 5 years of experience in an HR generalist or leadership role
• Strong understanding of HR legislation, including ESA, Human Rights, AODA, OHSA, and Pay Equity
• Experience with HRIS (Humi), payroll systems, and employee file management
• Proven ability to lead HR initiatives in unionized settings
• Strong communication, conflict resolution, and decision-making skills
• High level of discretion, professionalism, and emotional intelligence
• Excellent computer proficiency (MS Word, Excel, PowerPoint, Outlook)
• Strong people management skills and the ability to effectively manage and support staff.
• Strong verbal and written communication skills, who is sensitive to others, an active listener and non-judgmental.
• Sound judgment and excellent problem-solving / crisis-management skills
• Good decision-making skills with the ability to motivate and direct others.
• Good conflict management and dispute resolution skills
• Flexibility to work changing 24x7 environment, deadlines and supporting organizational needs
• Ability to learn on the job and apply new processes and procedures.

Why Join Us?

• Make a meaningful impact in the lives of families and individuals experiencing homelessness
• Be part of a collaborative, mission-driven team
• Lead HR initiatives that support equity, dignity, and community healing
• Competitive compensation and benefits
• Opportunities for professional growth

Applications will be accepted until the position is filled.

We thank all applicants. However, only those selected for an interview will be contacted. NO PHONE CALLS, PLEASE.

Please note : The successful candidate requires a vulnerable sector police reference check before hiring.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Gender Based Violence / Violence Against Women shelter are not fully wheelchair accessible.

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