Senior Human Resources Advisor

The Portfolio Group; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Senior HR Advisor to provide expert HR guidance to a diverse client base. This role involves delivering strategic advice through various communication channels, including phone and video. The ideal candidate will have a strong HR background, including a CPHR/CHRP designation and at least five years of advising experience. This position offers a dynamic work environment with opportunities for professional growth, competitive compensation, and a comprehensive benefits package, including vacation days that increase with service. Join a team dedicated to delivering exceptional HR solutions and support.

Benefits

3 weeks of vacation

Employer-paid benefits

Pension plan

Team social events

Day off on your birthday

Health and dental coverage

RRSP Matching Program

Qualifications

• 5+ years of HR advising experience in a fast-paced environment.
• CPHR/CHRP designation is mandatory for this role.

Responsibilities

• Provide strategic HR advice to clients primarily via calls.
• Manage cases to resolution while building client relationships.

Skills

HR Advising

Client Relationship Management

Problem Solving

KPI Management

Communication

Education

CPHR/CHRP designation

Degree or diploma in HR

Tools

Salesforce

Job description

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This range is provided by The Portfolio Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$75,000.00/yr - CA$85,000.00/yr

Location: Fully on-site Monday-Friday in Downtown Toronto near Union Station

Compensation: CA$75,000 - CA$85,000 + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, pension plan, team social events)

Type: Full-time Permanent

The Senior HR Advisor will be responsible for delivering expert and strategically driven HR advice to a dynamic and expanding client base, primarily through telephone calls. This role involves offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, from routine inquiries to complex matters.

Day-to-Day Duties and Responsibilities:

• Support all clients with quality advice in a productive manner to provide efficient, solution-based advice, mainly via calls, but occasionally through video conference and email.
• Handle a variety of calls from clients regarding HR issues or queries, including absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• Provide clients with supporting information and documentation to assist them in implementing the advice or solutions provided.
• Actively own cases to resolution, building rapport and working relationships with clients on each interaction.
• Review client documentation and provide advice considering their internal terms and conditions.
• Participate in ongoing training to keep HR and employment legislation knowledge current.
• Achieve clear KPIs and work within SLAs to ensure first call resolution.
• Log all advice accurately into Salesforce and other systems.
• Follow internal protocols for managing and escalating cases when necessary.

Education/Experience:

• Mandatory: Completed CPHR/CHRP designation.
• Minimum of five (5) years of HR advising experience.
• Degree or diploma from an accredited HR education or training program.
• Ability to work under pressure in a fast-paced, performance-driven environment.
• Ability to prioritize multiple tasks effectively.
• Experience in a KPI/target-driven environment, preferably in a shared service centre, is highly desirable.
• Self-motivated with the ability to motivate others.
• Organized self-starter with enthusiasm for delivering exceptional service.
• Day off on your birthday.
• Enhanced benefits including health and dental coverage.
• Registered Retirement Savings Plan (RRSP) Matching Program.
• Downtown location.
• Vacation days increase after 2 and 5 years of service.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources and Customer Service

Industries

• Business Consulting and Services
• Human Resources Services

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