Senior HR Advisor

Portfolio Group (Canada); Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Day off on your birthday

Enhanced Benefits with Health and Dent

RRSP Matching Program

Downtown Location

Vacation Days increase after 2 and 5 +

Job summary

Portfolio Group (Canada) seeks a Senior HR & Employment Relations Advisor to deliver expert, commercially focused HR guidance to a diverse client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence handling complex employee relations issues.

The role emphasizes high-quality advisory services, meticulous case documentation in Salesforce, and proactive client retention through value-added HR solutions.

Qualifications

• CHRP designation or provincial equivalent required or actively pursuing certification.
• Resilience in a fast-paced, target-driven environment.
• Excellent verbal and written communication with a customer service focus.
• Strong multi-tasking and organizational abilities.
• Experience in KPI-driven environments, ideally in shared service or client-facing consultancy.
• Commercial acumen with problem-solving and practical HR solutions.
• Proficient with CRM systems (Salesforce) and digital tools.

Responsibilities

• Deliver expert HR and employment relations advice via phone and consultations.
• Independently manage high-risk files from inquiry to final resolution.
• Identify opportunities to upsell services and support client retention.
• Draft and refine employment documents in line with legislation and quality standards.
• Document interactions in Salesforce with high accuracy for audit readiness.
• Collaborate with cross-functional teams to ensure seamless client experience.

Skills

CHRP designation

Resilience

Communication

Organization

Professionalism

KPI experience

Commercial acumen

CRM (Salesforce)

Growth mindset

Education

CHRP designation

Tools

Salesforce

Job description

As a Senior HR & Employment Relations Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

Work environment: 5 days in office, Downtown Toronto off King and Union station
Working hours: 9-5:30 OR 12:00-8:30pm EST

Key Responsibilities

• Expert Advisory: Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.
• Case Ownership: Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.
• Strategic Retention: Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.
• Business Development: Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages.
• Documentation: Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.
• Resource Management: Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.
• Compliance & Privacy: Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.
• Records Management: Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.
• Performance Excellence: Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.
• Reputation Management: Actively solicit client feedback to support continuous service improvement and maintain the organization’s online reputation.
• Cross-Functional Collaboration: Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.
• Trend Analysis: Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.
• Subject Matter Expertise: Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team.
• Knowledge Development: Contribute to the creation of training materials, legislative updates, webinars, and internal communications.
• Mentorship: Provide guidance to junior advisors on complex case interpretation and best-practice standards.

Qualifications & Requirements

• Certification: CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
• Resilience: Proven ability to thrive under pressure in a fast-paced, target-driven environment.
• Communication: Exceptional verbal and written communication skills with a dedicated focus on customer service.
• Organization: Strong multi-tasking skills with the ability to organize a heavy workload efficiently.
• Professionalism: A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting.
• Experience: Previous experience in a KPI-driven environment is highly desirable, ideally within a shared service center or client-facing consultancy.
• Commercial Acumen: Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.
• Technical Proficiency: Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.
• Growth Mindset: A commitment to ongoing professional development and staying current with evolving HR legislation.

Perks and Benefits

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years' service

52513CN

INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.