Senior Global Freight Forwarding Specialist (Ocean & Air)

CJ Logistics America; Toronto; On-site; CAD 34,000 - 41,000; Full time

Job summary

CJ Logistics America is seeking a skilled Global Freight Coordinator based in Toronto, Ontario. You will manage end-to-end international freight operations (ocean, air, domestic), ensure timely execution, and coordinate with shippers, carriers, brokers, warehouses, and other service providers to deliver seamless transportation.

The ideal candidate has a Diploma or Bachelor’s in a related field, at least 5 years in international freight forwarding, and strong knowledge of Incoterms,

Qualifications

• Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics, Transportation, Business, or related field.
• Minimum 5 years of experience in international freight forwarding, including ocean and/or air import/export operations.
• Proficiency in Mandarin and/or Cantonese is an asset.
• Strong knowledge of international shipping documentation, Incoterms, and freight forwarding operations.
• Experience coordinating with steamship lines, airlines, customs brokers, trucking companies, warehouses, and government agencies.
• Proficient in Microsoft Excel, Word, and freight forwarding software.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with strong customer service abilities.
• Demonstrated leadership skills with experience mentoring junior employees.
• Strong attention to detail, organizational skills, and a commitment to operational excellence.
• Ability to negotiate effectively with carriers, vendors, and service providers.
• Self-motivated, proactive, and capable of working independently with minimal supervision.
• Ability to build strong relationships with customers and internal stakeholders while maintaining a high level of professionalism.
• Speaking Chinese is a plus.

Responsibilities

• Manage end-to-end international freight operations for ocean, air, and domestic shipments, ensuring timely and accurate execution.
• Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers to ensure seamless transportation.
• Serve as the primary point of contact for assigned customers, providing proactive shipment updates, resolving escalated issues, and maintaining strong customer relationships.
• Review and prepare shipping documentation, including Commercial Invoices, Packing Lists.
• Monitor and manage shipment milestones, identify potential delays, and implement corrective actions to minimize service disruptions.
• Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries, including Amazon FBA and other time-sensitive shipments.
• Ensure compliance with CBSA, CARM, and other applicable regulatory requirements for import and export shipments.
• Review freight costs, approve vendor invoices, verify customer billings, and ensure accurate cost and revenue postings in the TMS system.
• Coordinate COD payments for transportation charges, customs and other import-related expenses with the AP team.
• Investigate service failures, claims, billing discrepancies, and operational issues, providing timely resolutions and preventive solutions.
• Support process improvements by identifying operational efficiencies and implementing best practices.
• Provide guidance, coaching, and training to junior coordinators and new team members.
• Assist management with customer implementation projects, SOP development, KPI monitoring, and special projects as assigned.

Skills

Mandarin

Cantonese

Customer service

Communication skills

Leadership

Analytical skills

Problem-solving

Education

Diploma or Bachelor’s Degree in International Trade

Tools

Freight forwarding software

Microsoft Excel

Microsoft Word

Job description

CJ Logistics America is seeking a skilled Global Freight Coordinator based in Toronto, Ontario. You will manage end-to-end international freight operations (ocean, air, domestic), ensure timely execution, and coordinate with shippers, carriers, brokers, warehouses, and other service providers to deliver seamless transportation.

The ideal candidate has a Diploma or Bachelor’s in a related field, at least 5 years in international freight forwarding, and strong knowledge of Incoterms,