Senior Front Office Host (Full-Time)

Hyatt Hotels Corporation; Vancouver; On-site; CAD 37,000 - 49,000; Full time

Benefits offered by this job

Employee lodging discounts

Food & beverage discounts

Transit discounts

Recognition programs

Training & development

Job summary

Hyatt Regency Vancouver is seeking a dedicated, customer service oriented Senior Front Office Host to join our Front Office team.

Responsibilities include onboarding and training new hosts, managing guest registrations, communicating hotel services and promotions, and supporting management to improve workflow. This face of Hyatt delivers memorable guest experiences while handling payments and inquiries, with shifts including afternoons, evenings, weekends, and holidays.

Qualifications

• Must have at least 2 years Front Desk experience in hotels.
• Strong verbal and written communication.
• Proficient cash handling and POS skills.
• Ability to multi-task in a fast-paced environment.
• Opera PMS experience is an asset.
• Second language is an asset.

Responsibilities

• Onboard and train new Front Office Hosts.
• Provide feedback with management to improve workflow.
• Manage guest registrations and communicate hotel services.
• Respond to guest inquiries and promote hotel promotions.
• Handle payments and assist with guest needs.

Skills

Front desk experience

Customer service

Communication skills

Multi-tasking

Cash handling

Opera PMS

Second language

Job description

Close Inclusive Collection Job Postings Notification

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagueswho are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide


• Discounts on food and beverage


• Discounted transit passes


• Recognition programs


• Excellent training and professional development

Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular - Senior Front Office Host.

Senior Front Office Hosts are responsible for the onboarding and training of new Front Office Hosts. This senior role is expected to provide regular feedback and works in conjunction with management to improve the Front Office team’s workflow and production. This position is also responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You’ll be the face of Hyatt as a Senior FrontOffice Host.

This position will be scheduled based on business needs. Interested candidates must be available for all shifts especially afternoons and evenings (2:30pm to 11:00pm), must be available to work weekends, holidays and occasional graveyard shifts.

Starting wage is at $26.81 per hour, after 6 months, wage is $31.27 per hour, after 1 year, wage is $35.74 per hour.

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• Must have at least 2 years Front Desk experience, preferably in a hotel/hospitality environment


• Must have a true desire to satisfy the needs of others in a fast-paced environment


• Must possess refined and professional verbal and written communication skills


• Must be able to multi-task, prioritize effectively, and be very detail oriented


• Previous experience in Opera property management system is an asset


• Must have previous cash handling experience


• Knowledge of basic math skills required


• Must have proven experience in making quick and efficient decisions


• Must be able to interact with a diverse group of individuals


• Must have ability to upsell – previous experience is an asset


• Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to):

• Constant standing throughout shift


• Constant writing, typing and computing throughout shift


• Frequent walking throughout the shift


• Occasional kneeling, pushing, pulling and lifting


• Occasional ascending or descendingstairs and ramps

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