Rooms Supervisor

Hyatt Regency; Toronto; On-site; CAD 52,000 - 55,000; Full time

Job summary

Hyatt Regency Toronto is seeking a Rooms Supervisor to support the Front Office and Housekeeping, ensuring guest needs are met and service standards remain high. The role reports to the Front Office Manager and is a replacement position within the Front Office department.

The salary range is CA$52,000–55,000 per year. A minimum of one year hotel experience and a post-secondary degree in hospitality or tourism are required, along with strong communication, organizational and leadership skills.

Qualifications

• Minimum of one year hotel experience.
• Post-secondary degree in hospitality or tourism.
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
• Familiarity with Canadian and provincial labor law.
• Ability to communicate effectively with all levels of guests, employees and management.
• Excellent organizational, computer, analytical, and problem-solving skills.
• Very strong oral and written communication skills.
• Ability to manage a collective bargaining agreement.

Responsibilities

• Assists with scheduling and overseeing as manager on duty when required. Ensuring standards are maintained in the shift they work.
• Assists in supporting and enforcing all corporate operating policies and procedures.
• Supervises staff, assists in on-boarding and orientation of new employees, helps in preparing schedules, mediates staff disputes, trains and develops staff, and helps in administrating disciplinary action.
• Helps in setting short and long-term departmental goals and develops strategies to achieve them.
• Providing the following shift with a complete, accurate and up to date logbook of the daily activities and follow up on recorded notations as required and conducts daily briefings.
• Responding to individual guest needs and departmental needs as they occur.
• Meets with guests to resolve complaints and respond to requests.
• Assists in controlling the issuance of supplies and material.
• Ensures that health, safety and fire procedures and regulations are followed.
• Assists in the communication of all loyalty program information and guest comment scores to all other departments.
• Liaises with other departments, ensuring communication and the coordination of activities.
• Assists in completing, checking, authorizing, and submitting of payroll information.
• Assists in monitoring daily labor costs.
• Performs other tasks as assigned by the management

Skills

One year hotel experience

Energetic and outgoing

Effective communication

Organizational skills

Written communication

Team coordination

Education

Post-secondary degree in hospitality or tourism

Job description

Organization - Hyatt Regency Toronto

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Job Summary

Hands on position which deals with assisting the management of the Front Office and Housekeeping, ensuring all guest needs are met or exceeded. Maintains quality and consistency throughout all guest service aspects and ensures all of the staff are qualified and trained appropriately.

• Job Title: Rooms Supervisor
• Reports To: Front Office Manager
• Department: Front Office
• Position Type: Replacement

The Salary Range for the position will be CA$ 52,000 - 55,000

Qualifications

• Minimum of one (1) year hotel experience
• Post-secondary degree in hospitality or Tourism
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
• F amiliarity with Canadian and provincial labor law.
• Ability to communicate effectively with all levels of guests, employees and management.
• Excellent organizational, computer, analytical, and problem-solving skills.
• Very strong oral and written communication skills.
• Ability to manage a collective bargaining agreement

Daily Tasks

• Assists with scheduling and overseeing as manager on duty when required. Ensuring standards are maintained in the shift they work.
• Assists in supporting and enforcing all corporate operating policies and procedures.
• Supervises staff, assists in on-boarding and orientation of new employees, helps in preparing schedules, mediates staff disputes, trains and develops staff, and helps in administrating disciplinary action.
• Helps in setting short and long-term departmental goals and develops strategies to achieve them.
• Providing the following shift with a complete, accurate and up to date logbook of the daily activities and follow up on recorded notations as required and conducts daily briefings.
• Responding to individual guest needs and departmental needs as they occur.
• Meets with guests to resolve complaints and respond to requests.
• Assists in controlling the issuance of supplies and material.
• Ensures that health, safety and fire procedures and regulations are followed.
• Assists in the communication of all loyalty program information and guest comment scores to all other departments.
• Liaises with other departments, ensuring communication and the coordination of activities.
• Assists in completing, checking, authorizing, and submitting of payroll information.
• Assists in monitoring daily labor costs.
• Performs other tasks as assigned by the management

Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.