Front Office Host (Full-Time)

Hyatt Regency; Vancouver; On-site; CAD 36,010 - 48,009; Full time

Benefits offered by this job

Discounted lodging worldwide

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional 개발

Job summary

Hyatt Regency Vancouver is seeking a Full-Time Front Office Host to welcome guests, manage registration, and promote hotel services with a friendly, professional demeanor.

In this role you will handle payments, respond to inquiries, and act as the face of Hyatt, delivering memorable guest experiences with high standards of service. Starting wage is CAD 26.14 per hour, rising to CAD 30.49 after six months and CAD 34.85 after one year.

Qualifications

• Must have genuine desire to satisfy guests in a fast-paced environment.
• Ability to work varied shifts, including weekends and holidays.
• Ability to stand for long periods.
• Excellent verbal and written communication skills.
• Ability to multi-task, be detail-oriented.
• Cash handling experience.
• Customer service experience.
• Ability to upsell; second language is an asset.

Responsibilities

• Greet guests and manage the registration process.
• Communicate hotel services and promotions.
• Process payments and respond to inquiries.
• Be the face of Hyatt to guests.
• Collaborate with team to ensure guest satisfaction.

Skills

Customer service

Communication skills

Detail oriented

Cash handling

Math skills

Upselling

Decision making

Diversity awareness

Multi-tasking

Time management

Tools

Opera PMS

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits such as:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Organization

Hyatt Regency Vancouver

Position

Full-Time Front Office Host

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You’ll be the face of Hyatt as a Front Office Host.

Starting wage: $26.14 per hour, after 6 months: $30.49 per hour, after 1 year: $34.85 per hour.

Qualifications

• Must have a true desire to satisfy the needs of others in a fast‑paced environment
• Must be available to work various shifts, especially Fridays, Saturdays, Sundays and holidays (including graveyard shifts) as required by business needs
• Must have the ability to stand for long periods of time
• Must possess refined and professional verbal and written communication skills
• Must be able to multi‑task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have previous customer service experience
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

Physical Aspects of Position

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.