Senior Field Service Technician

Schneider Electric; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to join their dynamic team. This role offers the opportunity to work with cutting-edge electrical equipment while providing exceptional service to customers. The ideal candidate will have over 10 years of experience, a strong focus on customer satisfaction, and the ability to work in a collaborative environment. With a commitment to sustainability and innovation, this company fosters a culture of growth and inclusivity, making it an exciting place to advance your career. Join this forward-thinking firm and make a meaningful impact in the field of energy management.

Qualifications

• 10+ years of experience in field service.
• Good knowledge of electrical equipment applications.
• Strong focus on teamwork and customer satisfaction.

Responsibilities

• Install and maintain electrical components on customer sites.
• Diagnose and repair equipment issues at customer locations.
• Provide training on product usage and maintenance.

Skills

Low- and medium-voltage electrical equipment

Customer satisfaction

Oral and written communication

Bilingual French/English

Education

College, university or technical equivalent

Tools

Windows software

Job description

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There's never been a better time to join Schneider Electric. We are "The" global specialist in energy management, offering integrated solutions to make energy safer, more reliable, efficient and productive. Our 120,000 employees in 102 countries help people and organizations make the most of their energy. Our commitment to customers, respect for employees, obsession with performance, team spirit and risk-taking, and protection of the environment are values shared by our teams worldwide. With national initiatives with Habitat for Humanity and United Way, involvement in charities and local organizations near Schneider Electric locations, we are determined to make our communities a better place to live and work.

At Schneider Electric, the career opportunities are enormous. Schneider Electric Canada is part of the North American Division, one of four geographic divisions of Schneider Electric, whose global headquarters are based in Paris, France. We pride ourselves on being extremely diverse, both culturally and technically.

Main responsibilities:

• Install electrical components on customer sites.
• Diagnose and repair troubled equipment at our customers' sites.
• Perform preventive maintenance on electrical equipment.
• Provide estimates of our products and services as required.
• Order parts and track delivery.
• Maintain, repair, modernize and provide technical support for the range of products offered by Schneider Electric in the workshop and at customer sites.
• Provide training sessions to internal and external customers on the use and care of our products.
• Carry out warranty and recall repairs on our products.
• Perform tests, calibrations, adjustments, corrections and verifications on Schneider Electric products.
• Manufacture and commission different types of equipment using tools such as computers and test benches, according to plans and specifications.
• Analyze electrical installations to determine the causes of problems and establish solutions using product technical manuals.
• Participate in consultations with engineering groups to find solutions to customer problems.
• Report customer suggestions for improving product design.
• Implement design changes and support customers.
• Carry out commissioning on various Schneider products according to requested specifications.
• Develop and maintain relationships with customers across Schneider Electric's entire offering.
• Maintain the tools, documentation and equipment provided to carry out the task.
• Write service reports for internal and external customers.

Qualifications and skills required:

• Good knowledge of the application and use of low- and medium-voltage electrical equipment.
• Minimum 10 years' experience in the field.
• College, university or technical equivalent.
• Good oral and written communication skills.
• Familiar with the use of a computer and Windows software.
• A strong focus on customer satisfaction and teamwork.
• Bilingual French/English would be an asset.
• Flexible working hours and travel. (overtime and travel)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Customer Service

• Industries

  Automation Machinery Manufacturing

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