Senior Field Service Tech – On-Site Device Repair

Ricoh USA, Inc.; Victoria; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh offers a Field Service Technician role based in Victoria, BC, Canada. You will service and repair multi-functional devices (MFPs) at customer sites, handle diagnostics, installations, and retrofits, and manage inventory and client relationships to ensure high satisfaction.

Candidates should have post-secondary technical education and strong electro-mechanical knowledge, with excellent communication and organizational skills, and the ability to travel extensively within the territory.

Qualifications

• Post-secondary education in a technical field.
• Strong knowledge of electro-mechanical devices and electronics.
• Excellent customer service and communication skills.

Responsibilities

• Specializes in servicing and repair of core mid-volume multi-functional devices.
• Performs diagnostics, installation, removal and retrofits on equipment.
• Manages territory, inventory and customer relationships.
• Maintains accuracy in parts inventory and administrative tasks.
• Interacts with customers to determine service needs and ensure satisfaction.

Skills

Electro-mechanical

Electronics

Interpersonal skills

Verbal communications

Technical manuals

Time management

Independent working

Team orientation

Customer service

Attention to detail

Education

Post-Secondary Education in technical specialization

Job description

Ricoh offers a Field Service Technician role based in Victoria, BC, Canada. You will service and repair multi-functional devices (MFPs) at customer sites, handle diagnostics, installations, and retrofits, and manage inventory and client relationships to ensure high satisfaction.

Candidates should have post-secondary technical education and strong electro-mechanical knowledge, with excellent communication and organizational skills, and the ability to travel extensively within the territory.