Senior Field Service Supervisor

Jobtailor; Ottawa; On-site; CAD 95,000 - 120,000; Full time

Job summary

Jobtailor in Ottawa seeks an experienced Field Service Operations Manager to lead up to 20 technicians and drive service excellence. You will plan workloads, optimize resources, and monitor KPIs to sustain high performance and customer satisfaction.

You will provide technical guidance for complex issues, collaborate across departments, and coach teams while ensuring safety and regulatory compliance. Willingness to travel and security clearance are required.

Qualifications

• Post-secondary education in engineering, business, or related field.
• 5+ years in Mechanical, Building Automation, HVAC, Security or Fire industry.
• 2+ years leading field service teams including scheduling and workforce management.
• Able to obtain Secret Level Clearance with the Government of Canada.
• Travel up to 25% in the National Capital Region; valid G driver's license.

Responsibilities

• Supervise and support field service technicians up to 20 direct reports to meet objectives.
• Plan and assign work to optimize resources and meet commitments.
• Monitor service KPIs, productivity, backlog, and SLA performance.
• Provide technical guidance for complex customer issues and drive improvements.
• Collaborate with cross-functional teams and maintain stakeholder relationships.
• Build customer relationships and support issue resolution.
• Coach and evaluate technician performance; ensure safety and compliance.

Education

Post-Secondary education in Engineering

Post-Secondary education in Business

Tools

Scheduling

KPI Monitoring

Workforce Management

Job description

• Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
• Plan and assign work to optimize resource utilization and meet service and project commitments.
• Monitor service KPIs, productivity, backlog, and SLA performance.
• Provide technical guidance and support for complex customer issues.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
• Build strong customer relationships and support issue resolution.
• Coach, develop, and evaluate technician performance.
• Ensure compliance with safety, quality, and regulatory requirements.
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
• Support operations and logistics of Honeywell’s Ottawa office.

Requirements

• Post-Secondary education in engineering, business, or a related field.
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
• 2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
• Able to obtain Secret Level Clearance with the Government of Canada
• Must be able to travel up to 25% of the time in the National Capital Region.
• Valid G Driver’s license required

Core Competencies

Demonstrates expertise in supervising field service technicians, optimizing resource utilization, and driving continuous improvement initiatives to enhance service delivery. Possesses strong technical guidance capabilities and a solid understanding of compliance with safety, quality, and regulatory requirements.

Highest-signal resume keywords

• Field Service Team Leadership
• Service Operations Management
• Continuous Improvement Initiatives
• Customer Relationship Management
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Mechanical Systems Knowledge
• Building Automation
• HVAC Systems
• Security Systems
• Fire Safety Systems
• Workforce Management
• Scheduling
• KPI Monitoring
• Technical Support
• Performance Evaluation

Soft Skills

• Coaching
• Collaboration
• Problem Solving
• Communication
• Stakeholder Relationship Management

Certifications & Qualifications

• Post-Secondary Education in Engineering
• Post-Secondary Education in Business
• Secret Level Clearance

Industry Keywords

• Field Service
• Maintenance
• Technical Service
• Operational Efficiency
• Customer Service Objectives
• Safety Compliance
• Quality Standards
• Financial Objectives
• Contract Management
• Logistics Support