Lead Field Service Technician

Honeywell Technologies; Markham; On-site; CAD 78,000 - 95,000; Full time

Job summary

Honeywell in Markham, Ontario seeks a Lead Field Service Technician to lead and manage our Field Service team, delivering high-quality service to customers on-site at various commercial and government facilities.

You will work with building automation HVAC systems, develop optimization strategies, and report to the Senior Field Service Supervisor. The role emphasizes customer satisfaction and continuous improvement across sites.

Qualifications

• Degree or diploma in a related field.
• 3 years of experience in building automation / HVAC controls.
• Valid G license.
• Availability to provide on-call support as required.

Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support for customer Honeywell Quality Control Systems.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers, including Monthly Performance, Results Reports, and Correction Action Reports.
• Actively interface with customers at all levels, ensuring customer satisfaction through oral and written communication.
• Cover on‑call rotation for sites (after hours, weekends, stat holidays).

Skills

Field service leadership

Troubleshooting

Customer communication

On-call availability

Education

Degree or diploma

Tools

Basic Windows

Microsoft Office

Job description

Job Description

Join the industry leader to design the next generation of breakthroughs. As a Lead Field Service Technician at Honeywell, you will lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross‑functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to the Senior Field Service Supervisor and work on customer sites based out of our Markham, Ontario office. In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC, and security systems and have the opportunity to work on a range of commercial and government buildings, including health care facilities. Your work will help customers use technology to improve productivity and increase the value of services provided to them.

The primary focus is to provide continuing service support for Honeywell’s Commercial Controls Building Automation HVAC systems.

Responsibilities

Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support for customer Honeywell Quality Control Systems.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers, including Monthly Performance, Results Reports, and Correction Action Reports.
• Actively interface with customers at all levels, ensuring customer satisfaction through oral and written communication.
• Cover on‑call rotation for sites (after hours, weekends, stat holidays).

Qualifications

YOU MUST HAVE

• 3 years of experience in building automation / HVAC controls, including RTU, AHU, Boiler, and VAV Control systems.
• Degree or diploma in a related field.
• Valid G license.
• Availability to provide on‑call support as required.

WE VALUE

• 3+ years of experience using Basic Windows and Microsoft Office.
• Ability to work safely within Honeywell/Customer HSE requirements.
• Work effectively both individually and with a group without direct supervision.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
• Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
• Capable of writing, reviewing, and/or editing various types of technical reports.
• Able to conduct formal meetings with customer management personnel.
• Capable of evaluating control effectiveness as knowledge is acquired.
• Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations.

The annual base salary range for this position is $78,000 to $95,000 in Markham, Ontario. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, and market and business considerations.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.