Sr Field Service Supervisor

Honeywell Technologies; Ottawa; On-site; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Accommodation available

Job summary

Honeywell Technologies in Ottawa, Ontario, is seeking a Senior Field Service Supervisor to lead a field service team and ensure timely service delivery for customers. You will supervise up to 20 technicians, plan work, monitor KPIs, and drive improvements while ensuring safety and regulatory compliance.

The role reports to the Sr Field Service Manager and requires travel up to 25% in the National Capital Region and a valid G driver’s license.

Qualifications

• Post-Secondary education in engineering, business, or a related field.
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
• 2+ years leading field service, maintenance, or technical service teams including scheduling and workforce management.
• Able to obtain Secret Level Clearance with the Government of Canada.
• Must be able to travel up to 25% of the time in the National Capital Region.
• Valid G Driver's license required.

Responsibilities

• Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
• Plan and assign work to optimize resource utilization and meet service and project commitments.
• Monitor service KPIs, productivity, backlog, and SLA performance.
• Provide technical guidance and support for complex customer issues.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
• Build strong customer relationships and support issue resolution.
• Coach, develop, and evaluate technician performance.
• Ensure compliance with safety, quality, and regulatory requirements.
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work.
• Support operations and logistics of Honeywell's Ottawa office.

Skills

Field service leadership

Team management

Scheduling

Customer relations

KPI monitoring

Safety compliance

Education

Post-secondary education in engineering or related field

Tools

Field service software

Job description

Job Description

As a Sr Field Service Supervisor here at Honeywell, you will lead and coordinate our Field Service team to ensure timely and effective service delivery to our customers. You will play a key role in managing daily operations, supporting technicians, and driving customer satisfaction through excellent service management.

As a Sr Field Service Supervisor here at Honeywell, you will lead and coordinate our Field Service team to ensure timely and effective service delivery to our customers. You will play a key role in managing daily operations, supporting technicians, and driving customer satisfaction through excellent service management.

You will report directly to our Sr Field Service Manager and you'll work out of our Ottawa, Ontario location.

In this role, you will impact the efficiency and quality of our field service operations, directly influencing customer satisfaction and operational excellence.

Responsibilities

Key Responsibilities

• Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
• Plan and assign work to optimize resource utilization and meet service and project commitments.
• Monitor service KPIs, productivity, backlog, and SLA performance.
• Provide technical guidance and support for complex customer issues.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
• Build strong customer relationships and support issue resolution.
• Coach, develop, and evaluate technician performance.
• Ensure compliance with safety, quality, and regulatory requirements.
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
• Support operations and logistics of Honeywell's Ottawa office.

Qualifications

YOU MUST HAVE

• Post-Secondary education in engineering, business, or a related field.
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
• 2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
• Able to obtain Secret Level Clearance with the Government of Canada.
• Must be able to travel up to 25% of the time in the National Capital Region.
• Valid G Driver's license required.

WE VALUE

• Bachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)
• Proficiency with field service management and business systems.
• Experience with managing profit centres and driving revenue.
• Demonstrated ability to operate independently and collaboratively in a team
• Knowledge of continuous improvement and operational excellence methodologies.

The annual base salary range for this position is $115,000 to $130,000 in Ottawa, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Solutions (HBS) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. HBS products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for HBS were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here .

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.