Senior Facility Manager - Client & Operations Lead

BGIS; North Bay; On-site; CAD 84,000 - 106,000; Full time

Job summary

BGIS is seeking a Facility Manager III to oversee a portfolio of properties across Canada, ensuring safe, cost-efficient operations per the contract and Statement of Work. You will be the primary BGIS representative for day-to-day client and tenant interactions and will coordinate with third parties to deliver holistic, timely solutions.

The role emphasizes budget planning, performance metrics, and strong service levels, while developing projects and maintaining asset integrity across multiple

Qualifications

• Five to ten years’ experience in a property/facility management environment.
• Excellent communication and relationship management skills.
• Self-starter, willing to learn, able to work independently.
• Excellent business management/development skills.
• Excellent at planning and organising.
• Knowledge of building standards and requirements.
• Strong analytical and problem‑solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong technical knowledge.
• Ability to multitask and meet strict deadlines under pressure.
• Ability to work in a high touch environment with high client expectations.

Responsibilities

• Is the single point of contact for a portfolio of properties and all facility related requests.
• Manages customer relationships and provides proactive communications.
• Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
• Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
• Responds to incidents and ensure timely resolution of facility requests with insightful & proactive communication with concerned parties.
• Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost effective and relevant to end user needs.
• Provides a "white glove" service level and experience for a portfolio of properties with a high touch need.
• Effectively manages escalations with a sense of urgency congruent with client expectations.
• Responsible for the development of budgets (O&M, Transaction rents etc.) and be able to defend the logic to superiors and clients.
• Using financial reports, perform monthly budget, analyse and re-forecast allocations as necessary.
• Meet annual targets as per contractual performance indicator.

Skills

Customer service

Communication

Budgeting

Project management

Multitasking

Analytical skills

Relationship mgmt

Negotiation

High touch service

Education

Certified Facility Manager (IFMA)

Certified Property Manager (IREM)

Facility Management Administrator (BOMI)

Real Property Administrator (BOMI)

Job description

BGIS is seeking a Facility Manager III to oversee a portfolio of properties across Canada, ensuring safe, cost-efficient operations per the contract and Statement of Work. You will be the primary BGIS representative for day-to-day client and tenant interactions and will coordinate with third parties to deliver holistic, timely solutions.

The role emphasizes budget planning, performance metrics, and strong service levels, while developing projects and maintaining asset integrity across multiple