Gestionnaire des services immobiliers, Niveau III

BGIS; Sault Ste. Marie; On-site; CAD 84,493 - 105,616; Full time

Job summary

BGIS is seeking a Facility Manager III to ensure client facilities are operated cost-effectively, safely, and efficiently under the Statement of Work. This role represents BGIS with clients and tenants, managing a portfolio of properties across Canada for a specific client base.

The position requires leadership of facility operations, financial performance, and day-to-day contact with the client. Strong communication, planning, and technical knowledge are essential to deliver a first-class

Qualifications

• Five to ten years of experience in a property/facility management environment.
• Excellent communication and relationship management skills.
• Strong people management and leadership abilities.
• Excellent planning and organisational skills.
• Strong negotiation and analytical abilities.

Responsibilities

• Serve as the single point of contact for a portfolio of properties and related facility requests.
• Manage client relationships and provide proactive communications.
• Coordinate with sub-contractors, oversee work orders, maintenance and inspections.
• Prepare budgets and conduct financial analyses to meet targets.
• Ensure compliance with building standards, safety and contractual requirements.

Skills

Facility management experience

Communication skills

People management

Negotiation skills

Planning and organising

Analytical skills

Customer focus

High client expectations

Education

IFMA Certified Facility Manager

IREM Certified Property Manager

BOMI Designation

BOMI Real Property Administrator

Tools

MS Office

Job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary

The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial and operational performance of a facility or group of facilities within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a portfolio of properties across Canada for a specific client user base.

Key Duties & Responsibilities

Exemplify Customer Service and Create Memorable Customer Experiences

• Is the single point of contact for a portfolio of properties and all facility related requests.
• Manages customer relationships and provides proactive communications.
• Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
• Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
• Responds to incidents and ensure timely resolution of facility requests with insightful & proactive communication with stakeholders.
• Coordinates with third parties, internal stakeholder, and client stakeholders to ensure that solutions are holistic, timely, cost effective and relevant to end user needs.
• Provides a "white glove" service level and experience for a portfolio of properties with a high touch need.
• Effectively manages escalations with a sense of urgency congruent with client expectations.

Financial Control

• Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients.
• Using financial reports, perform monthly budget, analyse and re-forecast allocations as necessary.
• Meet annual targets as per contractual performance indicator.

Facilities Management

• Manages facilities with square footage generally between 500 – 1000 square feet.
• Manage all aspects of facility requests including oversight and monitoring of all work orders, escalations, preventative maintenance activities, incidents and small projects.
• Properties generally have single tenants with simple building operations component e.g. HVAC system, life safety system etc.
• Liaison with Client and Tenant on day-to-day facility management activities.
• Develop and maintain complex preventative and corrective maintenance schedules; perform all maintenance to ensure asset integrity and value of all building systems and architectural components.
• Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and health and safety issues by applying cursory knowledge of legislation related to these areas.
• Sub-contracts for services and goods:
• Prepare tender documents for RFP, tender and analyse bids
• Negotiate best possible terms and prepare contract documents.
• Approve service contracts up to authority level.
• Monitor sub-contractor performance.
• Prepare strategic analysis of properties considering financial indicators, market analysis and long‑term project plans.
• Monitor service level request from clients and ensure that they are within the scope of the contract; prepare service level change orders as required.
• Annual Building Inspection (ABI):
• Perform annual inspection of all sites and evaluate the condition of all building components.
• Derive a project plan for future maintenance activities and input into Capital Planning.
• Tenant Service work:
• Evaluate tenant requests and demonstrate expertise by recommending cost saving or otherwise more beneficial alternatives.
• Performance Evaluators.
• Monitor results of various contract service performance indicators and develop action plan for deviations.
• Meet all service level performance indicators.
• Perform simple cost benefit analysis

People Management

• Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise facility managers.
• Other duties as assigned.

Knowledge & Skills

• Five to ten years’ experience in a property/facility management environment.
• Excellent communication and relationship management skills.
• Excellent people management skills.
• Self-starter, willing to learn, able to work independently.
• Excellent business management/development skills.
• Excellent at planning and organising.
• Strong negotiation skills.
• Knowledge of building standards and requirements.
• Strong analytical and problem-solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong computer skills.
• Strong customer focus.
• Strong technical knowledge.
• Ability to multitask and meet strict deadlines under pressure.
• Ability to work in a high touch environment with high client expectations.

Licenses and/or Professional Accreditation

• Certified Facility Manager through International Facility Management Association (IFMA).
• Certified Property Manager through Institute of Real Estate Management.
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
• Real Property Administrator through Building Owners and Managers Institute (BOMI).

This is a regular, full-time position with a salary range of $84,493 to $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this