Senior Facilities Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Senior Facilities Manager to lead high-performing operations for the Amazon Global Real Estate & Facilities portfolio in Canada. You will oversee on-site teams and remote sites, driving operational excellence, safety, and client satisfaction across hard and soft services.

You will manage staffing, budgets, and contracts, mentor on-site staff, and partner with client executives to align facilities delivery with business priorities, governance,

Qualifications

• 5+ years of Facilities Management experience in corporate offices or commercial real estate environments.
• Experience managing hard and soft services.
• Strong leadership and stakeholder management.
• Knowledge of building systems incl. HVAC, electrical, mechanical, and plumbing.
• Experience with contract management, vendor management and small capital projects.

Responsibilities

• Staff appropriately to handle IFM services, work volume and KPIs.
• Develop and implement plans for continuous improvement, cost reduction and efficiency.
• Monitor schedules, warranties, and life cycles; ensure Health & Safety compliance.
• Manage local budgets, processing of PO's, invoices and service charges; identify savings.
• Lead and mentor on-site teams to deliver exceptional customer service and engagement.

Skills

Facilities management

Budgeting

Vendor management

Contract management

Team leadership

MS Office

CMMS

HVAC knowledge

Tools

CMMS

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:As a Senior Facilities Manager at JLL supporting the Amazon Global Real Estate & Facilities account, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.What your day-to-day will look like:Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs while ensuring team capability and developmentDevelop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking to drive operational excellence across the portfolioFully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet leadership principles while maintaining strong client relationshipsChallenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan aligned with organizational objectivesMonitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers while ensuring Health & Safety compliance and regulatory adherence across all sitesProactively manage spend and budget locally in line with JLL policies including processing of PO's, invoices, budgets, and service charges while identifying cost savings opportunitiesDemonstrate leadership, give direction and mentor JLL team on site to promote engagement and excellence in customer service while fostering professional developmentEnsure and facilitate excellent communications with clients according to key stakeholders strategy while maintaining relevant information flow and setting appropriate expectations.Required Qualifications:5+ years of Facilities Management experience including interaction with senior-level management and managing hard and soft services in corporate offices or commercial real estate environmentsAbility to react quickly and decisively when faced with problem or issue while working off own initiative with minimal supervision in fast-paced operational settingsStrong team player with commitment to support colleagues and ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfactionKnowledge of building systems, HVAC, electrical, mechanical, and plumbing services with strong leadership and supervisory skills to effectively manage technical teamsExperience in customer facing environment within technical FM services with ability to display initiative, confidence, and professionalism in all client interactionsAbility to plan and manage financials within budget and time constraints while identifying cost savings opportunities and ensuring fiscal responsibilityExperience with contract management, vendor management and small capital projects with computer proficiency in MS Office and CMMS or similar facilities management systems.Preferred Qualifications:Experience coordinating, participating and engaging with IFM meeting cadence including operational, strategic and best practice forums that drive continuous improvementKnowledge of Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance with statutory compliance understanding and regulatory awarenessBackground in Health & Safety during events including contractor supervision and reviewing H&S documentation to ensure safe working environmentsUnderstanding of office housekeeping and cleanliness delivery to highest standards with soft services functions experience including catering, cleaning, and mail servicesExperience networking with regional workplace experience team to ensure soft services delivered on time, on budget and to quality standardsKnowledge of benchmarking practices within JLL accounts with proposal improvements capability and innovation identification that enhances service deliveryUnderstanding of Client's Rhythm of Business as foundation for enabling information flow and setting stakeholder expectations aligned with business prioritiesExperience developing close working relationships with Client Key Stakeholders, Landlord, Managing Agents and FM vendors to support seamless service delivery.Location: OnsiteIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.