Senior Facilities Manager

JLL; Toronto; On-site; CAD 105,000 - 142,000; Full time

Job summary

JLL is seeking a Senior Facilities Manager to lead the IFM services for the Amazon Global Real Estate & Facilities portfolio. You will oversee multiple sites, guiding FM teams, ensuring regulatory compliance, and delivering exceptional customer service while maintaining staff wellbeing.

The role emphasizes stakeholder engagement, cost control, and continuous process improvement, with a focus on collaboration and inclusive leadership across teams.

Qualifications

• 5+ years of Facilities Management experience in corporate offices or commercial real estate environments
• Experience with hard and soft services and interaction with senior-level management
• Knowledge of building systems (HVAC, electrical, mechanical, plumbing) and leadership skills
• Experience with contract management and vendor management, plus MS Office/CMMS proficiency

Responsibilities

• Provide appropriate staffing in numbers and skill sets to handle IFM Services and KPIs
• Develop and implement plans for continuous process improvement and cost reduction
• Support Client initiatives to drive operational excellence and leadership principles
• Manage annual Team Strategic Plan aligned with organizational objectives
• Monitor schedules, warranties, asset registers, and regulatory adherence across sites
• Proactively manage spend and budgets, process PO's, invoices, and service charges
• Demonstrate leadership and mentor on-site teams to ensure customer service excellence
• Ensure effective communications with clients and stakeholders and set expectations

Skills

Facilities Management

Senior-level management

Team leadership

Stakeholder management

Budget management

Contract & vendor management

Tools

MS Office

CMMS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Senior Facilities Manager at JLL supporting the Amazon Global Real Estate & Facilities account, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.

What your day-to-day will look like:

• Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs while ensuring team capability and development
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking to drive operational excellence across the portfolio
• Fully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet leadership principles while maintaining strong client relationships
• Challenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan aligned with organizational objectives
• Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers while ensuring Health & Safety compliance and regulatory adherence across all sites
• Proactively manage spend and budget locally in line with JLL policies including processing of PO's, invoices, budgets, and service charges while identifying cost savings opportunities
• Demonstrate leadership, give direction and mentor JLL team on site to promote engagement and excellence in customer service while fostering professional development
• Ensure and facilitate excellent communications with clients according to key stakeholders strategy while maintaining relevant information flow and setting appropriate expectations.

Required Qualifications:

• 5+ years of Facilities Management experience including interaction with senior-level management and managing hard and soft services in corporate offices or commercial real estate environments
• Ability to react quickly and decisively when faced with problem or issue while working off own initiative with minimal supervision in fast-paced operational settings
• Strong team player with commitment to support colleagues and ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfaction
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services with strong leadership and supervisory skills to effectively manage technical teams
• Experience in customer facing environment within technical FM services with ability to display initiative, confidence, and professionalism in all client interactions
• Ability to plan and manage financials within budget and time constraints while identifying cost savings opportunities and ensuring fiscal responsibility
• Experience with contract management, vendor management and small capital projects with computer proficiency in MS Office and CMMS or similar facilities management systems.

Preferred Qualifications:

• Experience coordinating, participating and engaging with IFM meeting cadence including operational, strategic and best practice forums that drive continuous improvement
• Knowledge of Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance with statutory compliance understanding and regulatory awareness
• Background in Health & Safety during events including contractor supervision and reviewing H&S documentation to ensure safe working environments
• Understanding of office housekeeping and cleanliness delivery to highest standards with soft services functions experience including catering, cleaning, and mail services
• Experience networking with regional workplace experience team to ensure soft services delivered on time, on budget and to quality standards
• Knowledge of benchmarking practices within JLL accounts with proposal improvements capability and innovation identification that enhances service delivery
• Understanding of Client's Rhythm of Business as foundation for enabling information flow and setting stakeholder expectations aligned with business priorities
• Experience developing close working relationships with Client Key Stakeholders, Landlord, Managing Agents and FM vendors to support seamless service delivery.

Location: Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Estimated compensation for this position:

104,500.00 – 142,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location: On-site -Toronto, ON

Opening Type:

Replacement

Job Tags:

GREF

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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