Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an Assistant Facilities Manager to lead end-to-end facilities operations for a premium corporate account in Toronto. You will manage work orders, HSSE, and vendor performance while driving cost optimization and sustainability initiatives.

The role requires strong CRE experience, budgeting expertise, and excellent stakeholder management to partner with C-suite executives and regional teams.

Qualifications

• Progressive experience in corporate real estate services management.
• Strong HSSE knowledge and proactive safety culture on-site.
• Experience managing budgets and P&L in CRE environments.
• Proven vendor management, contracts, and SLA accountability.
• Excellent client-facing skills with C-suite stakeholders.

Responsibilities

• Lead end-to-end facilities operations for a major corporate account in Toronto.
• Oversee work order management, HSSE, and quality compliance.
• Coordinate vendor performance, procurement, and cost optimization.
• Drive energy management, BMS analysis, and sustainability programs.
• Support business continuity, risk mitigation, and audit readiness.

Skills

Facilities Management

Vendor Management

Budgeting / P&L

Stakeholder Management

Customer Service

CAFM systems

Energy Management

Education

Post-secondary education in business/engineering/ops

Tools

Nuvolo

MS Office

BMS

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Assistant Facilities Manager – JLLWhat this job involves: As the Assistant Facilities Manager for our prestigious Omnicom account, you will be the operational backbone driving excellence across a dynamic corporate environment. This pivotal role positions you as the principal operational lead responsible for end-to-end delivery of integrated facilities management (FM) services in one of Toronto's most exciting Work Dynamics environments. You'll ensure business continuity, maintain operational excellence, support financial performance, and lead the on-site operating model for a Fortune 500 global media and marketing powerhouse.This is more than facilities management—it's strategic partnership. You'll spearhead building operations while developing high-performing teams, cultivating trusted relationships with C-suite stakeholders, and championing JLL's commitment to sustainability, diversity, and innovation. If you're passionate about creating exceptional workplace experiences, leveraging technology to optimize building performance, and leading with purpose in a collaborative culture, this role offers the platform to make a significant impact in Canada's commercial real estate landscape.What your day-to-day will look like: Execute comprehensive work order management using advanced CAFM systems (Nuvolo), ensuring completion rates meet SLA parameters while delivering expert customer service to C-suite executives and senior stakeholders across the Omnicom portfolioLead HSSE compliance and quality management activities, conducting assessments, completing mandatory training, reporting incidents, and ensuring adherence to JLL global standards to maintain a proactive health and safety culture on-siteManage vendor relationships and performance, working with the Procurement Team to competitively bid service contracts, chase invoices to maintain Accounts Payable KPIs (Open POs, GRNV, UMLV), and support regional vendor rationalization programsDrive sustainability initiatives at the facility level, including energy management through BMS analysis, waste reduction and recycling program coordination, green cleaning protocol implementation, and documentation for certification renewals and compliance reportingSupport P&L management and cost optimization by identifying and recording operational cost savings initiatives to meet the client's glidepath savings KPIs, while monitoring utility consumption patterns and working with suppliers to identify savings opportunitiesFoster team collaboration and continuous improvement by supporting appropriate staffing models, resource allocation, and professional development, while serving as the escalation point for complex service delivery challenges requiring swift resolutionCoordinate emergency response and business continuity planning, maintain detailed compliance documentation for audit readiness, and support digital transformation initiatives including IoT implementation and smart building technologiesRequired Qualifications: Progressive experience in corporate real estate services management with demonstrable expertise in Facilities Management, including proven track record managing complex, multi-site service delivery operationsPost-secondary education in Business Administration, Engineering, Operations Management, or related fieldSolid financial acumen with hands-on experience managing budgets, P&L oversight, and leading cost optimization programs in commercial real estate environmentsStrong HSSE knowledge with ability to execute assessments, maintain compliance with global safety standards, and champion a proactive health and safety culture on-siteProven vendor management capabilities including contract negotiation, performance tracking, invoice management, and ability to maintain strong supplier relationships while driving accountability to SLAsExpert customer service skills with demonstrated ability to build trusted relationships with C-suite executives and senior stakeholders, serving as a credible escalation point for complex issuesAdvanced proficiency with CAFM systems (Nuvolo preferred), Microsoft Office Suite, building automation systems, and energy management platformsPreferred Qualifications: Knowledge of building automation systems (BMS), IoT technologies, smart building platforms, and digital transformation initiatives in facilities managementExperience supporting sustainability frameworks, environmental certifications (LEED, BOMA BEST), and implementing energy reduction, waste diversion, and green building programsFamiliarity with corporate relocations, renovations, space planning, and change management initiatives in occupied commercial environmentsPrevious experience in media, advertising, creative industries, or corporate office environments with dynamic workplace requirementsExposure to global or multi-regional facilities operations, with understanding of diverse regulatory and cultural requirementsDemonstrated ability to influence without direct authority, working collaboratively across cross-functional teams and matrix organizationsRelevant professional certifications such as FMP (Facilities Management Professional), CFM (Certified Facility Manager), or PMP (Project Management Professional)Location: On-site, Toronto, CanadaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.