Senior Event Sales & Services Manager

Fairmont Hotels & Resorts; Richmond; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Be Our Guest program

Transit reimbursement

Complimentary hotel stays

Employee discounts

Comprehensive benefits

Paid time off

Job summary

Fairmont Vancouver Airport in Richmond, BC, is seeking a Senior Event Sales & Services Manager to lead the sales and events team, liaising across departments to meet client needs and exceed expectations.

You will oversee day-to-day sales activities with the Director of Sales & Marketing, conduct site inspections and FAM tours, negotiate blocks and terms, prepare proposals, and ensure profitability of rooms and banquet spaces.

Qualifications

• Minimum three years’ experience as a hotel Sales Manager or Conference/Event Services Manager in a four-star hotel.
• Past leadership experience is an asset.
• Knowledge of Opera, Word, Excel, CVENT is an asset.

Responsibilities

• Oversee day-to-day sales and events leadership with Marketing.
• Conduct sales calls, site inspections and client interactions; meet quarterly goals.
• Negotiate guestroom blocks and space to maximize profitability.
• Prepare proposals, contracts and presentations for prospective clients.

Skills

Interpersonal skills

Leadership experience

Food & Beverage knowledge

Negotiation

Tools

Opera

MS Word

MS Excel

CVENT

Job description

Company Description

Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What Is In It For You

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program
• Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more
• Paid time off including vacation, sick, holiday, and special leave
• Salary range of $75,000 – $80,000, commensurate with experience

Job Description

Senior Event Sales & Services Manager

At Fairmont Vancouver Airport, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Senior Event Sales & Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Work with Director, Sales & Marketing to oversee day to day sales and events leadership and associated tasks such as Month End, Payroll, Reporting, and Forecast/Budget
• Conduct Sales calls, site inspections, client entertainment and FAM tours and client interactions while meeting quarterly goals
• Prospect, qualify, and actively solicit business through sales calls, networking events, industry functions and client meetings
• Negotiate guestroom blocks, meeting space, food and beverage minimums, and contractual terms to maximize hotel profitability while meeting client needs and selling the hotel as the best fit for the business
• Prepare and present proposal, contracts, and presentations for prospective clients and groups.
• Field inquiry calls for small group and catering/events business, executing the discovery process to uncover client needs and selling the hotel as the best fit for the business.
• Compile and distribute conference agendas and event orders
• Attend Group resumes, BEO meetings, Credit Meetings, as required.
• Ensure the efficiency of Opera to track, solicit, book, produce EO’s and follow up on account activities
• Ensure all contractual terms agreed upon are carried out as well as to maximize rooms and function space for the highest profitability for the hotel
• Maintain a variety of accounts to include social, corporate, and sport
• Develop monthly action plans to meet and exceed department and market segment quotas; within established parameters, quote and negotiated prices, confirmed by written contracts.
• Build relationships between Sales and Operating Departments
• Build partnership with Banquet team to ensure service standards are maintained
• Assist in developing new business ideas and the promotion of existing business within all our market segments
• Resolve guest complaints when necessary
• Conduct post-conference meetings with departing groups (as applicable) to address strengths and weaknesses of an event while soliciting repeat business.
• Assist the Director, Sales & Marketing in leading, coaching and developing team members
• Other duties as assigned

Qualifications

• Minimum of three (3) years’ experience as a hotel Sales Manager or Conference/Event Services Manager in a four-star hotel.
• Past leadership experience an asset.
• Strong Food & Beverage knowledge
• Knowledge of Opera, Word, Excel, CVENT an asset
• Excellent interpersonal and communication (written & verbal) skills
• Ability to prioritize work in an environment with multiple interests
• Professional appearance and demeanor
• Assertive, self-starter, self-motivator in a busy environment with minimum supervision

Your Team And Working Environment

• Adapts to change with ease and is able to handle many tasks simultaneously
• Must be flexible with work hours to correspond with Department, guests & business demands.
• Performs any and all other tasks which are assigned by management
• Seamlessly execute planning stage with client and assist with creating and distribution of Banquet Event Orders to encompass culinary, banquet and AV requirements

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.