Event Sales & Services Coordinator

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 60,000 - 74,000; Full time

Benefits offered by this job

Competitive salary starting from CAD $

Complimentary hotel stay

Colleague dining program

Travel reimbursement

Discounts across properties

Job summary

Fairmont Pacific Rim in Vancouver is seeking an Event Sales & Services Coordinator to support external client events and internal team initiatives. You will assist with event planning, coordinate with departments, and help execute internal celebrations to bring the team together.

The role offers a dynamic, design-forward environment in a luxury setting, with opportunities to grow within Fairmont Pacific Rim and across the world.

Qualifications

• Computer literacy including Microsoft Office; Opera knowledge is an asset.
• 2 years’ experience in a Sales Office is an asset
• Minimum typing speed of 50 wpm
• Strong clerical skills with attention to detail
• Self-starter with initiative and motivation
• Excellent communication and interpersonal skills
• Hospitality/Hotel Administration post-secondary degree or diploma is an asset
• Ability to meet deadlines in a fast-paced environment
• Team player with initiative

Responsibilities

• Consistently offers professional, engaging and friendly service
• Prepare contracts, proposals and perform general office duties
• Assist with the coordination of projects, reports and plans
• Assist in qualifying leads, entering bookings in Opera and directing to the appropriate Event Sales & Services Manager
• Respond to sales leads and questions from clients on behalf of Director/Manager
• Build bookings in Opera to hold rooms and meeting space, ensuring accuracy
• Place amenity tickets as requested
• Create and distribute custom amenity cards for site inspections stay
• Regular sales office reception coverage, including answering sales hotline and managing RFP inbox
• Perform "Buddy Tasks" as needed from Regional Sales Managers and Coordinators at other properties, such as arranging site inspections and completing file turnover and distribution
• Send booking requests to in house reservations for site inspections & Fam
• Keep records of Managers/Directors monthly revenue booked and track activities completed
• Assist with preparation and follow up of sales trips
• Assist with significant account marketing relationships
• Ensure a timely and efficient response to general inquiries received
• Coordinate with other departments within the hotel to ensure distribution of important information
• Assist with generating sales in group & event bookings
• Maintaining accurate and complete sales production records; prioritizing sales tasks based on revenue goals and deadlines
• Organizing and assist with conducting site inspections with clients and travel advisors and hosting FAMs
• Work very closely with various departments to ensure guests have a flawless stay and customize their special requests while meeting all brand standards
• Other duties as assigned

Skills

Microsoft Office

Attention to detail

Self-starter

Ambitious

Interpersonal skills

Team player

Education

Hospitality/Hotel Administration degree or diploma

Tools

Opera

Job description

Company Description

As an Event Sales & Services Coordinator, you'll play a vital role in ensuring the success of both external client events and internal team initiatives. Your day-to-day will include assisting with event planning, coordinating with various departments, and supporting the execution of internal celebrations and activities that bring our team together.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $67,000.00 per annum
• Create content in a visually striking, design-forward property at the intersection of hospitality, art, fashion, music, food, and wellness
• The opportunity to capture and tell stories across award-winning venues, including restaurants, bars, events, wellness experiences, and guest moments
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

What You Will Be Doing

• Consistently offers professional, engaging and friendly service
• Prepare contracts, proposals and perform general office duties
• Assist with the coordination of projects, reports and plans
• Assist in qualifying leads, entering bookings in Opera and directing to the appropriate Event Sales & Services Manager
• Respond to sales leads and questions from clients on behalf of Director/Manager
• Build bookings in Opera to hold rooms and meeting space, ensuring accuracy
• Place amenity tickets as requested
• Create and distribute custom amenity cards for site inspections stay
• Regular sales office reception coverage, including answering sales hotline and managing RFP inbox
• Perform "Buddy Tasks" as needed from Regional Sales Managers and Coordinators at other properties, such as arranging site inspections and completing file turnover and distribution
• Send booking requests to in house reservations for site inspections & Fams
• Keep records of Managers/Directors monthly revenue booked and track activities completed
• Assist with preparation and follow up of sales trips
• Assist with significant account marketing relationships
• Ensure a timely and efficient response to general inquiries received
• Coordinate with other departments within the hotel to ensure distribution of important information
• Assist with generating sales in group & event bookings
• Maintaining accurate and complete sales production records; prioritizing sales tasks based on revenue goals and deadlines
• Organizing and assist with conducting site inspections with clients and travel advisors and hosting FAMs
• Work very closely with various departments to ensure guests have a flawless stay and customize their special requests while meeting all brand standards
• Other duties as assigned

Qualifications

Your experience and skills include:

• Computer literacy is a must, preferably with knowledge of Microsoft Office programs and Opera
• 2 years’ experience in a Sales Office is an asset
• Minimum typing speed of 50 wpm is preferred
• Strong clerical skills with a demonstrated eye for detail
• Self-starter, strong initiative, ambitious, internally motivated
• Exceptional communication and interpersonal skills
• A passion for Guest Service and a desire to be a part of a driven team
• Hospitality/Hotel Administration Post Secondary degree or diploma will be an asset
• Ability to meet deadlines in a fast paced environment
• Team player with strong initiative

Additional Information

Your Team And Working Environment

Adapts to change with ease and is able to handle many tasks simultaneously

Must be flexible with work hours to correspond with Department, guests & business demands.

Performs any and all other tasks which are assigned by management

If you thrive in a fast-paced, visually driven environment and enjoy turning moments into special memories, this team will give you the space, support, and inspiration to do your best work.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS