Senior Implementation Consultant

Staffbase; Toronto; Hybrid; CAD 100,000 - 124,000; Full time

Benefits offered by this job

Hybrid work

Flexible time models

31 vacation days

RRSP with company match

Health insurance

Parental leave

Volunteer day

Job summary

Staffbase is seeking a Senior Implementation Consultant in Canada to lead customer implementations, manage project plans, and ensure a successful deployment of Staffbase solutions. You will collaborate with sales and customer success to scope projects and drive adoption across enterprise clients.

Ideal candidates have 5+ years of consulting or client-facing experience, a passion for cloud technologies, and ability to work West Coast hours.

Qualifications

• Familiarity with implementing Software-as-a-Service solutions.
• Several years of experience working on enterprise-scale deployments.
• Strong application functional expertise and account management skills.
• Self-motivated team player in a fast-paced, high-growth environment.

Responsibilities

• Lead new Staffbase customer implementations and manage project plans and resources.
• Plan deployment, change management, and adoption programs for each engagement.
• Communicate implementation status, issues, risks, and effort clearly.
• Develop in-depth product knowledge of Staffbase core products.
• Understand customer use cases and apply Staffbase best practices for deployments.

Skills

SaaS implementations

Enterprise deployments

Cloud technologies

Account management

Team collaboration

Job description

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St.Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be aUnicorncompany-privately valued at over $1 billion-a demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.

Important:

This role is open to candidates across Canada. We are specifically looking for someone able to work West Coast hours to support our customers in that time zone.

What you’ll be doing

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, experience in business application deployment cycles, and strong account management skills
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 5+ years of consulting/client-facing experience
• Passion for cloud technologies
• Nice to have: comms background

What you'll get

• Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you’ll get one day off per year for supporting a social project

This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100k - $124k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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