Senior Enterprise Account Manager - Remote, AI-Driven

AKQA Leap; Canada; Híbrido; CAD 100.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LTIP program

RRSP + health insurance + telemedicine

Annual wellness budget

Flexible vacation policy

Remote work with Montreal office

In-person gatherings twice a year

Claude access

Descripción de la vacante

Workleap is seeking a Senior Enterprise Account Manager to own a portfolio from mid-market to enterprise, protecting revenue and driving expansion. You will act as a strategic partner, manage complex renewals, and navigate pricing migrations with executive credibility.

You’ll partner with Customer Success, Product, Finance, and Legal to maximize ARR and retention. Remote-friendly in Canada, with an office in Montreal, and AI tools integrated into daily workflow.

Formación

• 4+ years in SaaS account management or customer success.
• Proven track record of meeting or exceeding net revenue retention targets in complex books.
• Proven executive stakeholder management with multi-threaded relationships.
• Rigorous CRM discipline: treat CRM as a live document.
• Daily use of AI tools for meeting prep and data synthesis.
• Bilingual French-English (written and spoken).
• Bonus: SaaS HR tech experience or familiarity with HR, People Ops, and C-suite buyers.
• Bonus: experience navigating a pricing migration or major packaging change with existing customers.

Responsabilidades

• Own the most complex, high-ARR accounts with quarterly plans and multi-threaded relationships.
• Lead renewal negotiations and pricing migrations with procurement and legal.
• Drive expansion using ROI stories and capture expansion six months in advance.
• Manage executive escalations with clear save plans and risk mitigation.
• Use AI daily to prepare for conversations and move faster across a complex book.
• Provide leadership with a real-time portfolio view via CRM and documented next steps.

Conocimientos

SaaS account management

NRR targets

Executive stakeholder management

CRM discipline

AI tools usage

Bilingual French-English

Pricing migration experience

HR tech familiarity

Descripción del empleo

Workleap is seeking a Senior Enterprise Account Manager to own a portfolio from mid-market to enterprise, protecting revenue and driving expansion. You will act as a strategic partner, manage complex renewals, and navigate pricing migrations with executive credibility.

You’ll partner with Customer Success, Product, Finance, and Legal to maximize ARR and retention. Remote-friendly in Canada, with an office in Montreal, and AI tools integrated into daily workflow.