Senior Engagement Manager - ServiceNow

Cognizant; Old Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Engagement Manager to enhance customer satisfaction and project outcomes. In this pivotal role, you will lead project teams, ensuring tasks are completed within scope and budget while maintaining high levels of client happiness. You will also drive the growth of the organization by improving methodologies and conducting training. This position offers a unique opportunity to work remotely while being part of a supportive team that values diversity and inclusion. Join a company that empowers its employees to thrive and make a meaningful impact on everyday life.

Benefits

Competitive Salary

Pension Plan

Flexible Health Benefits

Work-Life Balance

Learning and Development Opportunities

Volunteering Opportunities

Social Events

Qualifications

• 10+ years of project leadership experience in complex environments.
• 5-8 years as an Engagement/Project Manager with ServiceNow expertise.

Responsibilities

• Lead project teams to ensure successful project delivery and client satisfaction.
• Contribute to company growth through methodologies and process improvements.

Skills

Project Leadership

Engagement Management

Budget Management

Communication Skills

Problem Solving

Customer Satisfaction

Tools

ServiceNow

MS Office

Job description

As the main point of contact for customer projects, our Senior Engagement Manager, ensures the highest level of customer happiness; coordinates, manages and ensures completion of all project tasks; and lead status calls, project meetings, and other client and team member meetings to ensure project outcomes are successfully delivered.

The Sr Engagement Manager defines customer needs, prepares work, and leads teams to successfully complete project tasks within scope, budget, and to client happiness. The Sr Engagement Manager offers crucial, daily support to project teams, the multi-functional organization, and the client organization.

We rely on the Sr Engagement Manager to contribute to the growth of our company by building and improving existing methodologies, conducting internal training, and developing standard process improvements.

What you bring

• 10+ years of professional, project leadership experience
• 5-8 years of experience as an Engagement / Project / Program Manager role with ServiceNow (professional services experience required)
• Project estimation experience and Budget Management
• Ability to clearly communicate to both technical and non-technical collaborators
• Proven project history maintaining high customer satisfaction in sophisticated environments
• Solid history of problem solving
• Proficient with MS Office and other productivity and project management solutions

What we offer

• The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunity, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

For remote roles

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.