Senior UX Engagement & Operations Manager

eTeam; Canada; Remote; CAD 100,000 - 125,000; Full time

Job summary

An innovative firm is seeking a Senior UX Engagement & Operations Manager to lead and optimize UX initiatives. In this pivotal role, you will collaborate with business partners, product managers, and design teams to enhance usability and deliver business value. Your expertise in project management and user experience design will be crucial in driving UX engagement and operational efficiency. This position offers the chance to shape the UX strategy and work with a diverse team of design professionals, making a significant impact on the quality of design solutions. If you're passionate about design thinking and operational excellence, this opportunity is perfect for you.

Qualifications

• Experience managing projects in a design consultancy or multidisciplinary UX team.
• Strong understanding of user experience design and facilitation skills.

Responsibilities

• Orchestrate and optimize UX engagements with business partners and teams.
• Drive operations of the UX team and enhance productivity.

Skills

Project/Program Management

User Experience Design Principles

Facilitation Skills

Negotiation Skills

Communication Skills

Education

Bachelor's degree in Digital Design

Experience in Digital Design

Job description

Role : Senior UX Engagement & Operations Manager

Location : Remote

Duration : + Months

Responsibilities :

• As a Senior User Experience (UX) Engagement & Operations Manager, you orchestrate and optimize how business partners, product managers, design team members, and engineering teams create products that improve usability and business value for client employees and partners.
• Drive UX engagement with the business.
• Participate in design and delivery leadership meetings to align on business priorities and help the UX team innovate where it adds the most value.
• Manage a pipeline of UX engagements from intake through delivery and plan appropriate resourcing.
• Organize and ensure appropriate communication of UX status, issues, forecasts, and metrics to leadership, business, and program and product management.
• Advocate for design thinking in planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch.
• Participate in and facilitate design reviews and post-mortems for key initiatives.
• Drive ongoing enhancements to program management to accommodate design thinking in project and portfolio-level planning.
• Drive operations of the UX team.
• Help evolve and lead the operational strategy of the UX Center of Excellence by identifying team needs and enhancing the productivity of researchers and designers.
• Standardize and mature how we prioritize, schedule and resource projects and facilitate review with business and UX Leadership.
• Lead a cross-disciplinary team of design professionals (with backgrounds in service design, UX, organizational design, behavioral design, design research, etc.) with a focus on thoughtful professional development and capacity building.
• Increase the operational efficiency and scale of the UX team’s work.
• Assist with implementing the strategic and tactical prioritization of design initiatives and workflows, specifically the implementation of process improvements.
• Act as a link between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for.
• Facilitate the creation of complex design solutions by participating in defining the business and design requirements and assigning resources.
• Participate in the development or improvement of design processes, procedures, standards and guidelines.
• Shape, implement and document processes to streamline projects and elevate the quality of design work.
• Assist in design staffing and allocation on product initiatives, and partner with design leadership to plan, prioritize, and present work to the company.

Skills

• Years of experience as a project/program manager in a design consultancy or as part of an in-house multidisciplinary UX team (strategists, researchers, and designers).
• Experience in triaging new work, maintaining work momentum and launching digital solutions on deadlines in a large corporate environment.
• Advanced understanding of user experience design principles.
• Advanced facilitation, negotiation and consensus building skills.
• Advanced communication skills, both written and verbal.

Education

• Bachelor's degree or + years of experience in digital design.