Customer Engagement Manager

Autodesk, Inc.; Canada; Remote; CAD 76,000 - 112,000; Full time

Job summary

An established industry player is seeking a passionate Customer Engagement Manager to foster connections with customers and drive product innovation. In this pivotal role, you'll engage with users, lead focus groups, and manage customer feedback initiatives, ensuring their voices shape the future of product development. This is an exciting opportunity to collaborate with a dynamic team focused on customer-driven design and continuous growth. If you're eager to make a significant impact in a transformative environment, this role is perfect for you.

Qualifications

• 1-5 years of experience in customer engagement or product management.
• Exceptional communication, organization, and problem-solving skills.

Responsibilities

• Build and manage the Customer Advisory Board to influence product development.
• Lead focus groups and feedback events to gather customer insights.
• Engage with the AutoCAD community to ensure ongoing communication.

Skills

Customer Engagement

Product Management

Program Management

Communication Skills

Organization Skills

Problem-Solving Skills

Education

Bachelor’s Degree in a Relevant Field

Job description

Customer Engagement Manager page is loaded

Customer Engagement Manager

Apply locations AMER - Canada - British Columbia - Remote time type Full time posted on Posted 2 Days Ago job requisition id 25WD87060

Job Requisition ID # 25WD87060

Position Overview

Are you passionate about building connections with customers and driving product innovation? Join the AutoCAD team as a Customer Engagement Manager, where you'll engage with customers, lead focus groups and user testing programs, manage customer feedback initiatives, oversee our Customer Advisory Board, and work closely with the development team to help shape the future of our products.

Responsibilities

1. Build and Manage the Customer Advisory Board – Plan, host, and facilitate in-person and virtual events that inspire collaboration with our key business users, driving impactful discussions and gathering valuable insights that directly influence product development.

2. Facilitate Focus Groups and Feedback Events – Lead engaging discussions, workshops, and interactive sessions with customers, gathering feedback to guide and shape product decisions.

3. Lead Beta Testing Programs – Plan, coordinate, and manage user testing initiatives, collect feedback through surveys and performance metrics, and analyze the results to drive product improvements.

4. Engage with the AutoCAD Community – Maintain strong, ongoing communication with AutoCAD users, building lasting relationships to ensure their active participation and continued influence on AutoCAD's innovation.

5. Be a Liaison Between Customers and Product Teams – Collaborate closely with product and engineering teams, ensuring customer feedback directly impacts feature development and product enhancements.

Minimum Qualifications

1. 1-5 years of experience in customer engagement, product management, or program management.

2. Bachelor’s degree in a relevant field.

3. Exceptional communication, organization, and problem-solving skills.

4. A passion for working with customers and driving data-backed product decisions.

5. Experience managing Beta programs or customer groups (a plus!).

Why Join Us?
At AutoCAD, customer experience drives everything we do. As a Customer Engagement Manager, you'll play a pivotal role in shaping product innovation, collaborating with a team that thrives on customer-driven design and constant growth. If you're ready to make an impact and help shape the future of AutoCAD, we want to hear from you! Apply now and be part of something transformative.

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $76,100 and $111,650. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging